Digital Services Trainer

2 weeks ago

Mumbai, India Indevia Accounting, Inc. Full time

Company Profile Indevia Accounting Pvt Ltd, a subsidiary of Indevia Accounting Inc., is a rapidly growing accounting firm based in Andheri, Mumbai. The company is an “accounting firm of the future,” using Robotics, Analytics, and Lean Six Sigma principles to improve quality, streamline processes and increase productivity. The focus is on providing timely, accurate, and meaningful accounting to franchisees and franchisors, with a specialty in the U.Quick Service Restaurant (QSR) industry. The company is the preferred accounting vendor for four national QSR chains in North America and serves over 35 other brands. IAPL maintains Quality Management Systems (QMS) certified to ISO 9001, and Information Security Management Standard (ISMS) to ISO 27001. Trainer The Process Excellence Trainer will be responsible for designing, delivering, and evaluating training programs focused on Root Cause Analysis, Process Refreshers, New Hire training, Shadow Buddy, and other continuous improvement methodologies. The selected candidate will be managing the SPOC’s coordination for dedicated brands for operations-related training and lead the training initiatives to ensure adherence to SOPs, quality standards, and brand guidelines. Job Title: Process Excellence Trainer Own the 90-day onboarding journey and collaborate across departments to ensure training effectiveness and business alignment. #Manage the SPOCS to deliver training: new hire, process refreshers, Root Cause Analysis for errors and work with the SPOCS to conduct process refreshers and project-based sessions. Manage onboarding experience and attrition during nesting period Track training effectiveness via LMS (Kredo) and share reports with leadership Collaborate with HR, Ops, and TA for capability building and process audits Bachelor's in accounting or equivalent experience ~3+ years in training and operations liaison roles ~ Strong financial acumen and clear communication skills ~ Skilled in LMS platforms and content creation ~ Deliver timely training reports to Operations team Experience with digital learning platforms We are an Equal Opportunity Employer with no discrimination as to gender, religion, caste creed, disability, or national origin.

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