IT Developer/1st line support

3 days ago

Chennai, India Tag Full time

Position Summary: We are seeking a Domo Reporting & Visualization Developer to join our Global Business Intelligence Team . This role will be responsible for translating business needs into actionable dashboards, visualizations, and Domo applications that empower decision-making across the organization. The ideal candidate is both analytically minded and business-focused, with hands-on experience in visualization tools such as Domo, Tableau, Power Bi and a deep understanding of process mapping, stakeholder engagement, and data storytelling. Key Responsibilities: Work closely with global business partners to understand key processes and data requirements through interviews, workshops, and workflow mapping. Analyze the flow of information across business systems to define and document clear, actionable reporting requirements. Design and develop interactive dashboards, cards, and visualizations in Domo that meet business objectives and promote self-service insights. Create detailed use cases, scenarios, user stories, and workflow documentation to guide report development and business conversations. Act as the first line of support for troubleshooting data discrepancies and resolving moderately complex reporting issues. Maintain and evolve documentation, including user manuals, process maps, and work instructions as data models or systems change. Collaborate with developers and data engineers to ensure that functional specifications are properly translated into data pipelines and source structures. Drive continuous improvement by gathering feedback, identifying opportunities to streamline processes, and updating Domo dashboards and datasets accordingly. Required Qualifications: Experience with the Domo platform (reporting, ETL, Magic ETL, Beast Modes, dashboards) — highly preferred . Minimum 2 years' experience in a similar business intelligence or reporting role — required . Strong knowledge of data visualization best practices and user experience design in BI tools. Demonstrated ability to gather and interpret business requirements and translate them into compelling dashboards. Proficiency with data modeling concepts , including dimensional models and calculated fields. Excellent communication and interpersonal skills, with the ability to interact with both technical and non-technical stakeholders. Experience using Agile development processes and writing clear, structured user stories and acceptance criteria. Preferred Qualifications: Experience in a global or enterprise BI environment . Familiarity with SQL , Domo Bricks , Jira , or other ticketing/documentation systems. Exposure to change management or business process improvement frameworks.

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