IT Support Intern

6 days ago


gurugram, India DeHaat Full time

Job Summary:

We are looking for a motivated IT Support Intern to join our IT team. This internship offers hands-on experience in technical support, troubleshooting, and IT operations, providing essential support to end-users and maintaining our IT infrastructure. The ideal candidate is tech-savvy, eager to learn, and able to work collaboratively in a fast-paced environment.


Key Responsibilities:

  • Technical Support: Assist in diagnosing and resolving hardware, software, and network issues for end-users, providing timely and effective support.
  • Troubleshooting: Help identify and troubleshoot system errors, connectivity issues, and other IT-related problems.
  • Installation & Setup: Assist in setting up new computers, configuring software, and managing equipment installations for employees.
  • Maintenance: Support routine maintenance tasks, including software updates, system backups, and antivirus checks.
  • Documentation: Document issues, solutions, and frequently asked questions to build a knowledge base for future use.
  • Inventory Management: Track IT equipment inventory, including hardware and software assets, ensuring all records are up to date.
  • Customer Service: Provide excellent customer service by addressing user inquiries professionally and promptly.


Qualifications:

  • Education: Currently pursuing or recently completed a degree in Information Technology, or a related field.
  • Technical Skills: Basic knowledge of computer hardware, operating systems (Windows/Mac), and common software applications.
  • Soft Skills: Strong problem-solving abilities, effective communication, and a customer-focused attitude.
  • Personality: Detail-oriented, proactive, and eager to learn, with a collaborative team spirit.


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