IT Support Intern
6 days ago
Job Summary:
We are looking for a motivated IT Support Intern to join our IT team. This internship offers hands-on experience in technical support, troubleshooting, and IT operations, providing essential support to end-users and maintaining our IT infrastructure. The ideal candidate is tech-savvy, eager to learn, and able to work collaboratively in a fast-paced environment.
Key Responsibilities:
- Technical Support: Assist in diagnosing and resolving hardware, software, and network issues for end-users, providing timely and effective support.
- Troubleshooting: Help identify and troubleshoot system errors, connectivity issues, and other IT-related problems.
- Installation & Setup: Assist in setting up new computers, configuring software, and managing equipment installations for employees.
- Maintenance: Support routine maintenance tasks, including software updates, system backups, and antivirus checks.
- Documentation: Document issues, solutions, and frequently asked questions to build a knowledge base for future use.
- Inventory Management: Track IT equipment inventory, including hardware and software assets, ensuring all records are up to date.
- Customer Service: Provide excellent customer service by addressing user inquiries professionally and promptly.
Qualifications:
- Education: Currently pursuing or recently completed a degree in Information Technology, or a related field.
- Technical Skills: Basic knowledge of computer hardware, operating systems (Windows/Mac), and common software applications.
- Soft Skills: Strong problem-solving abilities, effective communication, and a customer-focused attitude.
- Personality: Detail-oriented, proactive, and eager to learn, with a collaborative team spirit.
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