Salesforce Tech Lead

2 days ago

Mumbai, India N53 Tech Full time

Location: MumbaiExperience: 8–10 yearsType: Full-timeAbout the RoleWe’re looking for an experienced Salesforce Tech Lead to architect, build, and deploy end-to-end solutions within the Salesforce ecosystem for an enterprise-scale BFSI client.In this role, you will lead technical solution delivery across Salesforce Service Cloud and Financial Services Cloud, ensuring compliance, scalability, and quality — with minimal customization and a strong focus on automation and integration.You’ll act as the technical anchor for scrum teams, collaborating closely with business analysts, product owners, and architects to deliver robust, compliant, and high-performing Salesforce solutions.Key Responsibilities Solution Design & Implementation- Design and implement Salesforce-based solutions aligned with business goals and architecture standards.- Configure and extend Salesforce Service Cloud and Financial Services Cloud using OmniStudio, Omnichannel Routing, Tableau, and automation tools.- Customize and optimize the Service Console to improve service delivery and agent productivity.Collaboration & Delivery- Partner with architects, IT BAs, and vendors in agile scrum teams to drive successful implementations.- Ensure technical deliverables meet standards of reliability, performance, security, and compliance.- Promote Salesforce best practices and guide developers on solution realization.⚙️ Automation & Quality- Implement build automation and configuration management practices.- Drive workflow automation, SLA management, and continuous delivery improvements.- Escalate and resolve critical issues impacting delivery or product quality.✅ Testing & Compliance- Validate test strategy, automation, and regression testing frameworks.- Ensure adherence to DevSecOps, data privacy, and regulatory compliance standards.What You Bring- Bachelor’s degree in Engineering (Computer Science / IT / ETC)- 8–10 years of total development experience, including 6+ years of hands-on Salesforce Apex development- Strong expertise in Salesforce Service Cloud, Financial Services Cloud, and related tools- Experience in the BFSI domain — mandatory- Deep understanding of system architecture, API integrations, and data models- Experience with Tableau Cloud (added advantage: Slack, Marketing Cloud, Einstein, Agentforce)- ⚙️ Knowledge of DevSecOps principles and Salesforce deployment automation- Excellent collaboration, problem-solving, and leadership skills

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