Salesforce Tech Lead

1 day ago


Mumbai, India N53 Tech Full time

📍 Location: Mumbai 💼 Experience: 8–10 years 🏢 Type: Full-time About the Role We’re looking for an experienced Salesforce Tech Lead to architect, build, and deploy end-to-end solutions within the Salesforce ecosystem for an enterprise-scale BFSI client. In this role, you will lead technical solution delivery across Salesforce Service Cloud and Financial Services Cloud, ensuring compliance, scalability, and quality — with minimal customization and a strong focus on automation and integration. You’ll act as the technical anchor for scrum teams, collaborating closely with business analysts, product owners, and architects to deliver robust, compliant, and high-performing Salesforce solutions. Key Responsibilities🧩 Solution Design & Implementation - Design and implement Salesforce-based solutions aligned with business goals and architecture standards. - Configure and extend Salesforce Service Cloud and Financial Services Cloud using OmniStudio, Omnichannel Routing, Tableau, and automation tools. - Customize and optimize the Service Console to improve service delivery and agent productivity. 🤝 Collaboration & Delivery - Partner with architects, IT BAs, and vendors in agile scrum teams to drive successful implementations. - Ensure technical deliverables meet standards of reliability, performance, security, and compliance. - Promote Salesforce best practices and guide developers on solution realization. ⚙️ Automation & Quality - Implement build automation and configuration management practices. - Drive workflow automation, SLA management, and continuous delivery improvements. - Escalate and resolve critical issues impacting delivery or product quality. ✅ Testing & Compliance - Validate test strategy, automation, and regression testing frameworks. - Ensure adherence to DevSecOps, data privacy, and regulatory compliance standards. What You Bring - 🎓 Bachelor’s degree in Engineering (Computer Science / IT / ETC) - 💡 8–10 years of total development experience, including 6+ years of hands-on Salesforce Apex development - 🔧 Strong expertise in Salesforce Service Cloud, Financial Services Cloud, and related tools - 💼 Experience in the BFSI domain — mandatory - 🧠 Deep understanding of system architecture, API integrations, and data models - 📊 Experience with Tableau Cloud (added advantage: Slack, Marketing Cloud, Einstein, Agentforce) - ⚙️ Knowledge of DevSecOps principles and Salesforce deployment automation - 💬 Excellent collaboration, problem-solving, and leadership skills


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