Salesforce Tech Lead

4 weeks ago


Mumbai, India N53 Tech Full time

Location: MumbaiExperience: 8–10 yearsType: Full-timeAbout the Role We’re looking for an experienced Salesforce Tech Lead to architect, build, and deploy end-to-end solutions within the Salesforce ecosystem for an enterprise-scale BFSI client.In this role, you will lead technical solution delivery across Salesforce Service Cloud and Financial Services Cloud, ensuring compliance, scalability, and quality — with minimal customization and a strong focus on automation and integration.You’ll act as the technical anchor for scrum teams, collaborating closely with business analysts, product owners, and architects to deliver robust, compliant, and high-performing Salesforce solutions.Key Responsibilities Solution Design & Implementation Design and implement Salesforce-based solutions aligned with business goals and architecture standards.Configure and extend Salesforce Service Cloud and Financial Services Cloud using OmniStudio , Omnichannel Routing , Tableau , and automation tools .Customize and optimize the Service Console to improve service delivery and agent productivity.Collaboration & Delivery Partner with architects , IT BAs , and vendors in agile scrum teams to drive successful implementations.Ensure technical deliverables meet standards of reliability, performance, security, and compliance.Promote Salesforce best practices and guide developers on solution realization.⚙️ Automation & Quality Implement build automation and configuration management practices.Drive workflow automation , SLA management , and continuous delivery improvements.Escalate and resolve critical issues impacting delivery or product quality.✅ Testing & Compliance Validate test strategy, automation, and regression testing frameworks.Ensure adherence to DevSecOps , data privacy , and regulatory compliance standards.What You Bring Bachelor’s degree in Engineering (Computer Science / IT / ETC)8–10 years of total development experience , including 6+ years of hands-on Salesforce Apex developmentStrong expertise in Salesforce Service Cloud , Financial Services Cloud , and related toolsExperience in the BFSI domain — mandatoryDeep understanding of system architecture , API integrations , and data modelsExperience with Tableau Cloud (added advantage: Slack , Marketing Cloud , Einstein , Agentforce )⚙️ Knowledge of DevSecOps principles and Salesforce deployment automationExcellent collaboration, problem-solving, and leadership skills


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