Salesforce Tech Lead

1 day ago

Mumbai, India N53 Tech Full time

📍 Location: Mumbai 💼 Experience: 8–10 years 🏢 Type: Full-timeAbout the RoleWe’re looking for an experienced Salesforce Tech Lead to architect, build, and deploy end-to-end solutions within the Salesforce ecosystem for an enterprise-scale BFSI client.In this role, you will lead technical solution delivery across Salesforce Service Cloud and Financial Services Cloud, ensuring compliance, scalability, and quality — with minimal customization and a strong focus on automation and integration.You’ll act as the technical anchor for scrum teams, collaborating closely with business analysts, product owners, and architects to deliver robust, compliant, and high-performing Salesforce solutions.Key Responsibilities🧩 Solution Design & ImplementationDesign and implement Salesforce-based solutions aligned with business goals and architecture standards.Configure and extend Salesforce Service Cloud and Financial Services Cloud using OmniStudio, Omnichannel Routing, Tableau, and automation tools.Customize and optimize the Service Console to improve service delivery and agent productivity.🤝 Collaboration & DeliveryPartner with architects, IT BAs, and vendors in agile scrum teams to drive successful implementations.Ensure technical deliverables meet standards of reliability, performance, security, and compliance.Promote Salesforce best practices and guide developers on solution realization.⚙️ Automation & QualityImplement build automation and configuration management practices.Drive workflow automation, SLA management, and continuous delivery improvements.Escalate and resolve critical issues impacting delivery or product quality.✅ Testing & ComplianceValidate test strategy, automation, and regression testing frameworks.Ensure adherence to DevSecOps, data privacy, and regulatory compliance standards.What You Bring🎓 Bachelor’s degree in Engineering (Computer Science / IT / ETC)💡 8–10 years of total development experience, including 6+ years of hands-on Salesforce Apex development🔧 Strong expertise in Salesforce Service Cloud, Financial Services Cloud, and related tools💼 Experience in the BFSI domain — mandatory🧠 Deep understanding of system architecture, API integrations, and data models📊 Experience with Tableau Cloud (added advantage: Slack, Marketing Cloud, Einstein, Agentforce)⚙️ Knowledge of DevSecOps principles and Salesforce deployment automation💬 Excellent collaboration, problem-solving, and leadership skills

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