Area Manager

6 days ago

Mumbai, Maharashtra, India Maiz Kitchens Full time
Please mention 'Application For City Head - Mumbai & Pune at Maiz Kitchens'' in the subject, and in the body please mention your notice period and current and expected CTC.

Type: Full-time

Maiz Kitchens is not just another QSR chain — we're a fast-growing movement redefining how people experience fresh, high-quality, crave-worthy food. With both Maiz Mexican Kitchen ( and Harvest Salad Co ( we are expanding across cities, we're looking for a City Head-Mumbai&Pune who will lead the growth of our multi-outlet QSR operations, act as the region owner, drive P&L performance, and deliver operational excellence.. Own and lead city-level operations with an unwavering focus on product quality, operational excellence, and customer delight . The City Head will act as the City P&L owner , driving profitability and sustainable growth through data-driven decisions, efficient processes, and high-performing teams , while ensuring the brand consistently delivers an outstanding, product-led experience across all outlets.

Oversee end-to-end operations for all outlets in Mumbai & Pune ensuring adherence to brand SOPs and quality standards.

~ Lead and manage Operations, field HR, Training, Maintenance function across the city.

~P&L Ownership & Financial Accountability

Take full ownership of the city's Profit & Loss (P&L) , ensuring revenue targets, margin improvements, and cost controls are consistently met.

Develop and execute strategies to maximize sales, control operational costs, and improve bottom-line performance.

Monitor financial metrics regularly and present actionable insights to leadership.

Customer Experience & Quality Assurance

Maintain top-tier customer service with excellent product ratings,consistent service speed and food quality standards across all stores.

Regularly audit stores for compliance, hygiene, and service standards.

Data Analysis & Decision-Making

Leverage operational and financial data to identify performance gaps, trends, and opportunities.

Use data-driven insights to improve outlet performance, optimize processes, and enhance customer experience.

Analyse and track dashboards and KPIs to support informed decision-making and strategic planning.

Ensure seamless operational readiness and post-launch performance stabilization.

Collaborate closely with Supply Chain, Marketing, Finance, and Central Ops teams to align city operations with business goals.

Collaborate with the Data team to implement tools that enhance operational efficiency and customer engagement.

Crisis & Risk Management

~ Anticipate operational risks, troubleshoot challenges proactively, and ensure quick resolution to protect the brand and customer trust.

Graduate in Business, Hospitality, or Operations Management

Experience:

~8–15 years of experience in QSR, casual dining, or retail operations.

~ Proven expertise in managing multi-outlet operations of a city, with strong P&L and data-driven management skills.

Strong analytical skills with expertise in using data for decision-making.

Fast Growth, Fast Learning – Be part of a brand in expansion mode.

Creative Freedom – Build the city team and process your way, with leadership support.

Purpose & Pride – Join a team obsessed with quality, customer delight, and making QSR exciting again.

If you believe great food starts with great people — and you know how to find, grow, and inspire them — we want to meet you.

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