Technical Support Specialist

24 hours ago

Hyderabad, India Resolute Full time

Shift : Indian/UK

Location : Nizampet, Hyderabad (Work from Office only)

Joining : ASAP

Qualification : MBA, Marketing.

Experience Required : Fresher/ Upto 1 year experience only.

About Resolute

Resolute is a global email marketing and deliverability consulting firm, helping clients scale their outreach and optimize performance. We are expanding our technology capabilities with SaaS-based solutions for inbox testing, deliverability monitoring, and campaign optimization. To support this, we’re seeking a Tech Support & Customer Success Specialist to serve our international client base across the U.S., Europe, and Asia.

Role Overview

As a Tech Support & Customer Success Specialist, you will be the first point of contact for customers using our SaaS tools. You’ll handle support tickets, live calls, and onboarding sessions, while also conducting product demos for prospective and existing clients.

This role requires excellent English fluency and communication skills , with the ability to simplify technical concepts for non-technical users.

Key Responsibilities
  • Manage client queries via support tickets, email, chat, and calls .
  • Conduct product demonstrations and onboarding sessions for new users.
  • Troubleshoot technical issues, escalating to the product team when required.
  • Maintain documentation of FAQs and build internal support playbooks.
  • Collaborate with deliverability and product teams to ensure smooth resolution.
  • Represent Resolute with professional communication and customer empathy .
Required Skills
  • Excellent spoken and written English .
  • Strong communication, presentation, and customer service skills.
  • Basic knowledge of email marketing/deliverability (SPF, DKIM, inbox testing), training will be provided.
  • Ability to manage multiple client interactions with professionalism.
  • Good to have but not mandatory: Familiarity with SaaS products, CRM/ticketing tools (Zendesk, Freshdesk, Intercom, etc.).
Why Join Us
  • Tackle real-world email deliverability and SaaS challenges that directly impact global marketing performance.
  • Collaborate with international clients, agencies, and high-volume senders across the U.S., Europe, and Asia.
  • Build expertise in a niche, high-demand industry with strong long-term career opportunities.
  • Grow in a continuous learning environment , with scope to advance into leadership, customer success, or product specialist roles.
  • Contribute to a fast-growing SaaS initiative backed by a well-established email marketing consultancy.

If you’re looking to level up your career in customer facing role and contribute to cutting-edge infrastructure and marketing solutions, we’d love to hear from you

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