Desktop Support Engineer

1 week ago

Bengaluru, India ThoughtSol Infotech Ltd. Full time

Job Title: Deskside Support EngineerExperience: Minimum 1 YearLocation: BengaluruJob Summary:We are looking for a proactive and skilled Deskside Support Engineer to join our IT team inBangalore. The ideal candidate will have at least one year of hands-on experience in managingand supporting IT infrastructure, including Windows and macOS environments, basic networktroubleshooting, and end-user support.Key Responsibilities:• Install, configure, and maintain Windows and macOS operating systems.• Troubleshoot hardware issues related to desktops, laptops, printers, and otherperipherals.• Install, update, and patch software applications and security tools.• Provide day-to-day support for Microsoft 365 applications including Outlook, Teams,OneDrive, and SharePoint.• Support system provisioning via Microsoft Intune and Windows Autopilot (basicknowledge required).• Manage user accounts, groups, and permissions using Active Directory.• Assist with system upgrades, data migrations, and routine backups.• Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems.• Perform basic configuration and support of network devices such as routers, switches,and firewalls.• Assist in IP address configuration and network printer setup.• Monitor and maintain network performance at the location.• Respond to IT support tickets, ensuring timely and effective resolution.• Document technical issues, solutions, and IT processes accurately.• Ensure compliance with IT security policies and industry best practices.• Manage IT assets and maintain inventory for your designated location.Preferred Skills:• Strong troubleshooting and problem-solving abilities.• Basic understanding of Firewalls and Layer 2 Switches.• Familiarity with ITSM tools for ticket management.• Ability to work independently and prioritize tasks.

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