Salesforce administrator

3 weeks ago

Hyderabad, India System Soft Technologies Full time

Job Summary: We are looking for an energetic Salesforce Administrator join our team.

In this role, you’ll work cross-functionally with business operations and to create and optimize workflow processes.

Responsibilities: Daily administration and support of Salesforce users including data quality maintenance, troubleshooting support and implementation of enhanced functionalities.

Coordinate and perform system upgrades and product releases to ensure long-term platform sustainability.

Perform system configuration activities that include but not limited to approvals/flows, system errors, assignment/validation rules, sandbox configuration, data management, tickets resolution, etc.

Continuously strive to bring new solutions and tweaks to existing features to improve productivity and support work take-out initiatives within Sales Cloud/ Service Cloud/CPQ.

Main Responsibilities (continued): Work with external vendors, third party providers and developers as part of product support functions.

Create and maintain process and system-related documentation.

Provide trainings to business stakeholders on Sales Cloud/CPQ/Service Cloud functionalities.

Partner with business and Information Technology (IT) teams to prioritize project implementations, ensuring timelines, communication and requirements are met effectively.

Support with projects pipeline management and ad-hoc reporting to deliver metrics on commercial performance to help identify key areas for improvement opportunities.

Qualifications: Proven ability to be independent, resourceful and effective with minimal direction • Strong interpersonal skills for effective communication with IT and business stakeholders • Excellent customer service standards when working with external and internal partners.

• Demonstrated ability to translate business requirements into design and development of business applications.

• Demonstrated ability to work on multiple projects simultaneously.

• Proven change management experience in managing project implementations and merges and acquisitions lifecycles.

Key Competencies: • Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions, probes all fruitful sources for answers, looks beyond the obvious and doesn't stop at the first answers.

• Drive for results: Reliable to meet individual, team, and organizational goals.

Self-driven, accountable, and motivated.

• Managerial Courage: Faces up to people problems on any person or situation (not including direct reports) quickly and directly, Provides direct, complete, and actionable positive and corrective feedback to others.

Experience & Certification Requirements: • Certified Salesforce admin (additional certifications are a plus)• 3-4 years of Salesforce administration experience (development experience is not required but is a plus) o Experience with Salesforce Flows is required o Experience with Salesforce access management and object management is required o Salesforce CPQ experience is preferred o Salesforce service cloud experience is preferred • Demonstrated ability to support Salesforce end users with user management and issue resolution Key Relationships: Commercial & Business Organization, Sales and Technology & Innovation Teams, Information Technology (IT), Marketing Communication, External Vendors and Support Providers (Salesforce.com, OWN, USEReady, etc.) System Soft Technologies is a proud equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.

We are committed to the full inclusion of all qualified individuals.

If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

You can request reasonable accommodations by contacting us at talent.acquisition@sstech.us.

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