Zenoti | Lead

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs, and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas, and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga, and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, and ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit:
Read more about our marquee customer event Innergize at
As a Lead Customer Success Manager , you will play a pivotal role in retaining existing customers and enhancing brand loyalty within our subscription-based business model.
Your responsibilities will include:
Building value-based customer relationship
Gathering intelligent product feedback and recommendations from the customers
Developing customer-focused processes to ensure customer success
Applying domain expertise to close deals
Ensuring high user adoption of customer success management application
Implementing best practices to improve customer success
Ensuring smooth onboarding handoff
Skills you'll need:
A passion for customer success and a laser focus on providing customer value.
10+ years of overall experience in dealing with customers.
Ability to understand, articulate, interact with, and manage customer expectations
Open to travel to customer locations on short notice, when required.
Experience dealing with large, complex accounts and building relationships at the C-level.
A 4-year degree in engineering or equivalent
PMP is an added advantage
Knowledge of how enterprise implementations, professional services, and support processes work – will be a definite plus.
Benefits
Best in Industry Salary
Comprehensive medical coverage for yourself and your immediate family
Unlimited vacation
Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives

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