Salesforce administrator

1 month ago

Noida, India FCM Travel India Full time

FCM is one of the world’s largest travel management companies and a trusted partner for national and multinational corporations.

With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and a strong duty of care, ensuring a personalized business travel experience.

As part of the ASX-listed Flight Centre Travel Group, FCM offers the best market-wide rates, unique added-value benefits, and exclusive solutions.

A leader in the travel tech space, FCM boasts proprietary client solutions and provides specialized services through FCM Consulting and FCM Meetings & Events.

Job Purpose The Global Land Supply (GLS) Salesforce Administrator will collaborate closely with users, stakeholders, and vendors to understand various business processes.

This role is essential in administering the Salesforce platform to align with customer expectations.

Responsibilities include user management, support ticket handling (including troubleshooting and issue escalation), data updates/uploads, report/dashboard creation, and analyzing/deploying new and existing functionalities.

Accountabilities: Resolve support cases for GLS users across all markets.

Fulfill and address user support requests.

Manage relationships with super users for effective support coverage.

Escalate cases to the Salesforce Technical Program Lead when necessary.

Maintain knowledge of new and existing features, processes, and automation to enhance front-end user support.

Provide reporting and dashboards according to business requirements.

User Training: Support and deliver training to super users across the user network.

Collaborate with super users and the Product Owner to develop training content and processes.

Platform Development: Coordinate and test Salesforce major release planning activities with super users.

Configure and develop the platform according to support requirements within existing governance frameworks.

Assist in the development and deployment of new business processes and platform features by working with super users and the GLS Salesforce team.

Identify and analyze areas for process improvement.

Manage change requests for existing functionalities such as custom fields, objects, layouts, user roles, workflows, and flows.

Utilize Salesforce Apex and Visualforce programming languages as per project and business requirements.

Support, Testing & Quality: Perform basic administrative functions, including reports, dashboards, and user account maintenance.

Prioritize and analyze support cases, including vendor escalation for priority issues.

Communicate on high-impact support matters.

Coordinate and participate in user acceptance testing.

Champion high-quality development and changes within the GLS Salesforce team.

Conduct change impact analysis and document business rules, functions, and requirements.

Essential Duties and Responsibilities: Act as the first point of contact for Salesforce support within the GLS instance.

Manage administrative functions to support a global user base.

Document and communicate updates or changes to super users.

Address user or vendor concerns to enhance functionality and streamline workflow.

Advocate for holistic Salesforce usage across departments.

Employ constructive conflict resolution skills to achieve positive outcomes.

Maintain objectivity and a big-picture perspective.

Balance commercial needs with data integrity and security.

Understand CRM benefits and identify key opportunities.

Develop strategies to improve business processes.

Adhere to risk management policies.

Key Competencies: The ideal candidate will demonstrate adaptability and flexibility, effective communication skills, a results-oriented mindset, teamwork and collaboration, strong problem-solving abilities, and a solid understanding of business acumen.

Qualifications & Experience: Candidates must possess a minimum of 5 years of experience with Salesforce, specifically in Sales Cloud and Experience Cloud.

A deep understanding of business system processes related to Salesforce.com and integrated applications is essential.

Excellent communication and customer service skills, along with strong analytical and problem-solving abilities, are required.

Additionally, Salesforce.com Admin and Advanced Admin certifications are mandatory, as well as proficiency in Visualforce and Apex programming languages.

An operational understanding of the travel industry is desirable.

  • Salesforce Administrator

    5 months ago

    Noida, India Xotiv Technologies Full time

    **Responsibilities** - Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public groups - Resolve user support tickets - Identify and gather requirements from users and stakeholders - Support team members and monitor user adoption of Salesforce tools in our organization - Provide...

  • Salesforce Administrator

    1 month ago

    Noida, Uttar Pradesh, India FCM Travel India Full time

    Job Title: Salesforce AdministratorFCM Travel India is a leading travel management company, and we're seeking a skilled Salesforce Administrator to join our team. As a Salesforce Administrator, you will play a critical role in ensuring the smooth operation of our Salesforce platform, providing exceptional support to our users, and driving business growth...

  • Salesforce Administrator

    3 weeks ago

    Noida, Uttar Pradesh, India FCM Travel India Full time

    Job OverviewThe Salesforce Administrator role at FCM Travel India plays a crucial part in supporting the company's business operations. As a key member of the team, you will be responsible for managing and maintaining the Salesforce platform, ensuring seamless user experience and efficient data management.Key Responsibilities Administer the Salesforce...

  • Salesforce Administrator

    1 month ago

    noida, India HoseXperts Full time

    Job descriptionRole & responsibilities·       Help to build and test declarative automation (including Flow)·       Working with sandboxes and change sets to fit with our release management process·       Manage and maintain the Salesforce CRM system Create and manage user accounts, profiles, and roles·       Develop and...

  • Salesforce administrator

    1 month ago

    Noida, India HoseXperts Full time

    Job description Role & responsibilities · Help to build and test declarative automation (including Flow)· Working with sandboxes and change sets to fit with our release management process · Manage and maintain the Salesforce CRM system Create and manage user accounts, profiles, and roles · Develop and maintain custom reports and dashboards · Configure...

  • Salesforce Administrator Ii

    6 months ago

    Noida, India Daxko India Full time

    **Company Description** Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members. Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC-and every type of organization in...

  • Salesforce Administrator

    1 month ago

    noida, India FCM Travel India Full time

    FCM is one of the world’s largest travel management companies and a trusted partner for national and multinational corporations. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and a strong duty of care, ensuring a personalized business travel...

  • Salesforce Administrator

    1 month ago

    Noida, India HoseXperts Full time

    Job descriptionRole & responsibilities·       Help to build and test declarative automation (including Flow)·       Working with sandboxes and change sets to fit with our release management process·       Manage and maintain the Salesforce CRM system Create and manage user accounts, profiles, and roles·       Develop and...

  • Salesforce Administrator

    1 month ago

    Noida, India HoseXperts Full time

    Job descriptionRole & responsibilities·       Help to build and test declarative automation (including Flow)·       Working with sandboxes and change sets to fit with our release management process·       Manage and maintain the Salesforce CRM system Create and manage user accounts, profiles, and roles·       Develop and...

  • Salesforce Administrator

    1 month ago

    Noida, India HoseXperts Full time

    Job description Role & responsibilities ·       Help to build and test declarative automation (including Flow) ·       Working with sandboxes and change sets to fit with our release management process ·       Manage and maintain the Salesforce CRM system Create and manage user accounts, profiles, and roles ·       Develop...

  • Salesforce Administrator

    1 month ago

    noida, India HoseXperts Full time

    Job descriptionRole & responsibilities·       Help to build and test declarative automation (including Flow)·       Working with sandboxes and change sets to fit with our release management process·       Manage and maintain the Salesforce CRM system Create and manage user accounts, profiles, and roles·       Develop and...

  • Salesforce Platform Administrator

    2 weeks ago

    Noida, Uttar Pradesh, India FCM Travel India Full time

    Job Title: Salesforce Platform AdministratorRole SummaryThe Salesforce Platform Administrator will be responsible for administering the Salesforce platform to meet the needs of the Global Land Supply team.Key ResponsibilitiesManage user access and permissions within the Salesforce platformConfigure and deploy new features and functionality within...

  • Salesforce Administrator

    3 weeks ago

    Noida, India FCM Travel India Full time

    FCM is one of the world’s largest travel management companies and a trusted partner for national and multinational corporations. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and a strong duty of care, ensuring a personalized business travel...

  • Salesforce System Administrator

    1 month ago

    Noida, Uttar Pradesh, India HoseXperts Full time

    Job Title: Salesforce AdministratorAt HoseXperts, we are seeking a highly skilled Salesforce Administrator to join our team. As a key member of our sales team, you will be responsible for managing and maintaining our Salesforce CRM system.Key Responsibilities:Build and test declarative automation, including Flow, to streamline business processes.Work with...

  • Salesforce Administrator

    2 months ago

    Noida, India FCM Travel India Full time

    FCM is one of the world’s largest travel management companies and a trusted partner for national and multinational corporations. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and a strong duty of care, ensuring a personalized business travel...

  • Salesforce Administrator

    2 months ago

    noida, India FCM Travel India Full time

    FCM is one of the world’s largest travel management companies and a trusted partner for national and multinational corporations. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and a strong duty of care, ensuring a personalized business travel...

  • Salesforce Administrator

    6 months ago

    Noida, India PrismHR Full time

    **Responsabilities**: **Administration & Optimization** - Administer and configure the Salesforce Org based on best practices. - Manage all support requests and the administrative needs of our users. - Manage user roles, profiles, security, workflows, processes, interfaces, and process flows. - Design, develop, and maintain complex workflows rules,...

  • Salesforce Administrator

    1 month ago

    Noida Sector 12, India HoseXperts Full time

    Job descriptionRole & responsibilities· Help to build and test declarative automation (including Flow)· Working with sandboxes and change sets to fit with our release management process· Manage and maintain the Salesforce CRM system Create and manage user accounts, profiles, and roles· Develop and maintain custom reports and dashboards· Configure and...

  • Salesforce Administrator

    2 months ago

    Noida, Uttar Pradesh, India Product and Technology Full time

    **Refer a friend** **Job no**: 523647 **Brand**: Product and Technology **Work type**: Full time **Location**: Noida, India **Categories**: Information & Technology FCM is one of the world’s largest travel management companies and a trusted partner for national and multinational corporations. With a 24/7 reach in 97 countries, FCM’s flexible technology...

  • Salesforce developer

    4 days ago

    Noida, India Groesoft Consulting Pvt Ltd Full time

    Role: Salesforce Developer Location: Remote Availability: Immediate Job Description: * 6+ years of experience in database integration, with a focus on Salesforce applications and handling sensitive data. * Proficiency in using Informatica (Power Center, Informatica Cloud) for data integration is required. * Experience with Salesforce data...