Salesforce Administrator

4 weeks ago

Noida, India PrismHR Full time

**Responsabilities**:
**Administration & Optimization**
- Administer and configure the Salesforce Org based on best practices.
- Manage all support requests and the administrative needs of our users.
- Manage user roles, profiles, security, workflows, processes, interfaces, and process flows.
- Design, develop, and maintain complex workflows rules, validation rules and custom workflow, etc.
- Understand business needs across Vensure and clearly translate them into business and functional user requirements for our development team.
- Work closely with the Business Systems team and stakeholders to create and publish best practices in relation to our products and Salesforce configuration.
- Maintain system documentation and SFDC policies and procedures.
- Administer licensing and track usage metrics for reporting and oversight.
- Be a student of Salesforce; evaluate new tools as they become available and implement where appropriate.
- Collaborate with cross-functional teams on new feature technical design, technical requirements, limitations, and implementation.
- Prepare and configure functional prototypes.
- Provide day-to-day technical support to the business inclusive of user management, security/access control, workflow management, data updates, sharing rules, auditing the system, preparing for future releases, and dashboard/report design and management.
- Collaborate with various internal departments, including Sales, Marketing, Finance, Professional Services, and Support to ensure the Salesforce environment supports the business needs relating to functionality and performance.
- Support the Verint WFM Monet solution and CTI integration through AWS.
- Gather, analyze and document functional and technical requirements for requested enhancements.
- Create and execute unit, integration, and user acceptance test plans, including use cases and test data.
- Other duties as assigned.

**Reporting & Dashboards**
- Spearhead sales performance and SaaS metric reporting for our Sales, Marketing, Support, Professional Services, and Finance stakeholders.
- Create and manage reports and dashboards based on KPIs for stakeholders, and ad hoc reporting support upon request.

**Data Management**
- Audit, uncover, and resolve data integrity issues on a continual basis within the Salesforce Org and with systems that integrate with it, such as our production SaaS environment, NetSuite, etc.
- Perform mass data imports/exports using API or various import tools.

**Skills and qualifications**:

- Ability to create technical documentation to support new builds and releases.
- Demonstrable skills in gathering and translating business requirements into actionable project plans.
- Flexible in the face of changing priorities, with the ability to multi-task, and handle urgent interruptions with high level of professionalism and a positive attitude.
- Proven experience building components of a Salesforce system to support core business processes.
- Excellent analytical, process design and problem solving skills, combined with strong business judgment and demonstrated project management experience.
- Self-motivated with excellent communication, interpersonal and organization skills.
- Ability to coordinate with implementation partners, other IT managers, internal stakeholders, and developers in providing solution suggestions and constructive feedback.

**Diversity, Equity and Inclusion Program/Affirmative Action Plan**:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

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