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Salesforce Administrator

1 month ago

Noida, India INSIDEA Full time

About the Company

At INSIDEA, we are a fully remote organization, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance your brand’s online presence and drive real, measurable growth. From marketing optimization and content creation to full-scale HubSpot integration, we provide a holistic approach to transform your digital experience and maximize performance.

To learn more about the company, please visit www.insidea.com


Job Description

We are looking for a highly skilled Salesforce Administrator with expertise in Sales Cloud, Marketing Cloud, and Service Cloud to join our team. As a Salesforce Admin, you will be responsible for managing and enhancing the Salesforce platform to optimize business processes, drive user adoption, and ensure data integrity. You will collaborate with stakeholders to implement solutions that streamline operations and improve customer engagement across sales, marketing, and service functions.


Responsibilities & Duties

  • Configure and maintain Salesforce apps (Sales Cloud, Marketing Cloud, Service Cloud).
  • Manage user permissions and ensure secure, efficient data access.
  • Implement Sales Cloud to improve sales processes, pipeline visibility, and forecasting.
  • Optimize lead management, opportunity tracking, and automation.
  • Provide training and support for sales team adoption.
  • Administer Marketing Cloud for campaign management, automation, and email marketing.
  • Analyze metrics to optimize campaigns and ROI.
  • Manage Service Cloud to improve support operations and service delivery.
  • Create and maintain reports and dashboards to provide actionable insights to leadership and end-users.
  • Troubleshoot and resolve issues related to Salesforce functionality, integrations, and automation.
  • Work closely with cross-functional teams to gather requirements and implement Salesforce solutions that meet business needs.


Skills and Qualifications

  • Proven experience as a Salesforce Administrator with hands-on experience in Sales Cloud, Marketing Cloud, and Service Cloud.
  • Salesforce Administrator certification, Marketing Cloud and Service Cloud certifications are a plus.
  • Strong knowledge of Salesforce configuration, customization, and automation tools (e.g., Process Builder, Flow, Apex, Visualforce).
  • Experience with data management and reporting in Salesforce.
  • Ability to manage multiple projects and tasks in a fast-paced environment.
  • Excellent communication skills and the ability to collaborate with business users and technical teams.
  • Strong problem-solving skills and attention to detail.