Salesforce Administrator

1 month ago


Noida, Uttar Pradesh, India FCM Travel India Full time
Job Title: Salesforce Administrator

FCM Travel India is a leading travel management company, and we're seeking a skilled Salesforce Administrator to join our team. As a Salesforce Administrator, you will play a critical role in ensuring the smooth operation of our Salesforce platform, providing exceptional support to our users, and driving business growth through data-driven insights.

Key Responsibilities:
  • Administer the Salesforce platform to align with customer expectations, ensuring seamless user experiences.
  • Manage user accounts, support tickets, and data updates/uploads, providing timely and effective solutions to user queries.
  • Create and maintain reports and dashboards to meet business requirements, analyzing and deploying new and existing functionalities.
  • Collaborate with super users to develop training content and processes, ensuring effective knowledge transfer and adoption.
  • Coordinate and test Salesforce major release planning activities, configuring and developing the platform according to support requirements.
Requirements:
  • Minimum 5 years of experience with Salesforce, specifically in Sales Cloud and Experience Cloud.
  • Deep understanding of business system processes related to Salesforce.com and integrated applications.
  • Excellent communication and customer service skills, along with strong analytical and problem-solving abilities.
  • Salesforce.com Admin and Advanced Admin certifications, as well as proficiency in Visualforce and Apex programming languages.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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