Customer Support Executive

3 weeks ago


new delhi, India The Loom Full time

About UsAt Loom, we specialize in elegant and high-quality women’s ethnic wear, offering a diverse range of apparel that celebrates tradition and style.Role DescriptionThis is a full-time on-site role for a Senior Customer Support position at The Loom in New Delhi. The Senior Customer Support will be responsible for handling day-to-day customer inquiries, providing technical support, ensuring customer satisfaction, and utilizing analytical skills to improve support processes.QualificationsCustomer Support and Technical Support skillsInterpersonal Skills and Analytical SkillsExperience in ensuring high levels of Customer SatisfactionPrevious experience in a similar customer support roleExcellent communication and problem-solving abilitiesAbility to work effectively in a team environmentFluency in multiple languages is a plusBachelor's degree in relevant field or equivalent experience



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