Customer support intern

4 days ago

Tiruppur, India Kaspersky Full time

Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years. We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world. Today our team has more than 5 000 top level experts, all of them regular people with their own talents and hobbies. Together we protect the world from cyber threats. Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving As a Kaspersky Support team Intern, you will work closely with our experienced Technical support engineering team to provide technical assistance and support to Kaspersky B2 B customers. This internship offers a unique opportunity to gain practical experience in the field of cybersecurity and IT infrastructure management. Job Responsibilities: • Customer Support: Provide timely and effective technical support to customer via email or ticketing system, addressing inquiries related to Kaspersky installation, configuration, and usage. • Training and Learning: Proactively seek opportunities to expand your knowledge of cybersecurity concepts, technologies, and best practices through training sessions, online resources, and hands-on experience. • Documentation: Assist in creating and updating technical documentation, including user guides, troubleshooting procedures, and knowledge base articles, to facilitate client self-help and internal knowledge sharing. • Communication: Communicate effectively with clients and internal teams, conveying technical information in a clear and concise manner to facilitate problem resolution and collaboration.

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