Senior Customer Support Executive

23 hours ago

Tiruppur, India Whatjobs IN C2 Full time

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 150,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp. 800+ Crore WhatsApp messages exchanged yearly between businesses and users via AiSensy Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more Businesses drive 25–80% of revenues using AiSensy Backed by Marsshot.Vc, Bluelotus.Vc & 50+ Angel Investors The Opportunity Work with a dynamic, fast-growing team passionate about customer success. Gain hands-on experience in building and optimizing support systems and processes. Collaborate closely with founders and leaders, sharing insights and receiving direct feedback. Be part of a mission-driven startup shaping the future of WhatsApp-led engagement. Responsibilities Customer Interaction: Manage customer inquiries across phone, email, live chat, and social media. Product Assistance: Provide accurate product/service information, handle complaints, process orders, and manage returns. Troubleshooting: Resolve product-related issues promptly to ensure high customer satisfaction. Customer Records: Maintain detailed, accurate records of all interactions in CRM/support tools. Product Knowledge: Develop deep expertise in AiSensy’s platform to deliver effective solutions. Performance Goals: Collaborate with the support team to achieve and exceed KPIs/SLAs. Feedback Analysis: Collect and analyze customer feedback, working with product and tech teams to improve user experience. Process Improvement: Contribute to the creation and refinement of support processes, tools, and workflows. Qualifications 2–6 years of experience in customer support or a related role (B2B SaaS experience preferred ). Strong communication skills with a customer-first mindset . Proficiency in support platforms (e.G., Zendesk, Freshdesk, LiveChat ) and CRM tools. Empathetic, solution-oriented, and passionate about delivering excellent customer experiences. Comfortable working in international shift timings (2 PM – 11 PM IST) . Why Join Us? Be part of a supportive and innovative environment that values growth. Opportunity to lead impactful projects and shape customer experiences in a scaling startup . Directly contribute to the success of brands generating a large share of revenues via AiSensy. Grow your career in a company where customer satisfaction is the top priority .

  • Customer Support Executive

    16 hours ago

    Tiruppur, India Varthagam International Inc Full time

    **Title**: Customer Support Executive **Location**:Tirupur, Tamil Nadu **Company**:Varthagam International **About Us**: Varthagam International is a renowned t-shirt manufacturing company based in Tirupur, known for its commitment to producing high-quality apparel and delivering exceptional customer experiences. As a pioneer in the industry, we take...

  • International Customer Support Executive

    3 weeks ago

    Tiruppur, India Stepping Edge Full time

    About Us: Stepping Edge is a global IT consulting and services company delivering innovative technology and digital solutions across industries. We work with clients in the US, Canada, UK, Germany, Australia, and other regions, providing services in software development, AI/ML, digital marketing, and BPO. Position Overview: We are looking for a skilled and...

  • Customer Support Team Lead

    2 days ago

    Tiruppur, Tamil Nadu, India Zeon Electric Pvt Ltd Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    We are seeking a highly skilled Customer Support Team Lead to manage our support team and ensure high-quality customer service across phone, chat, and email.Key Responsibilities:Lead and mentor the Customer Support team.Oversee daily operations and handle escalated customer issues.Prepare weekly/monthly reports and present performance insights to...

  • Customer Support Executive

    5 days ago

    Tiruppur, India KAG TILES Full time

    Have to support the customers in explaining the product details. **Job Types**: Full-time, Regular / Permanent, Fresher **Salary**: From ₹10,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Tiruppur, Tamil Nadu: Reliably commute or planning to relocate before starting work...

  • Customer Support Executive

    2 weeks ago

    Tiruppur, India TPK infra Projects Full time

    **Customer support Executive ( Female )** freshers are also welcome - indoor sales filed experience will be preferable. Time : 11.am to 8.30 pm Location : Tirupur Speak to employer: +91 9597085853 **Job Types**: Full-time, Permanent Pay: From ₹15,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus - Yearly...

  • Senior Executive

    6 days ago

    Tiruppur, Tamil Nadu, India sree saran medical center Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Senior Executive – ITLocation: Sree Saran Medical Centre, TirupurRole Overview:We are looking for a proactive and skilled Senior Executive – IT to manage and support the hospital's IT systems, ensure smooth functioning of HIS/EMR, networks, and provide technical support to all departments.Key Responsibilities:· Oversee hospital IT...

  • Customer Support Executive

    6 days ago

    Tiruppur, Tamil Nadu, India J&JP Clothing Company Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    **J&JP Clothing Company is a Tiruppur-based manufacturer dedicated to creating quality apparel for every lifestyle.Our flagship brand J&JP ) offers everyday humanwear blending comfort and style.Chinqooper ) is our pet clothing brand, delivering fun, functional fashion for furry companions.Job DescriptionHandle customer queries via WhatsApp, phone, email, and...

  • Customer Support Executive

    2 weeks ago

    Tiruppur, India Modenik Lifestyle (P) Limited Full time

    The person with good fluency in **Hindi and English **communication**.**: - Basic knowledge in Logistics and Customer service - Good computer skills. - Freshers with multi linguistic can apply. **Salary**: ₹15,000.00 - ₹20,000.00 per month Ability to commute/relocate: - Tiruppur, Tamil Nadu: Reliably commute or planning to relocate before starting...

  • International Sales Voice Process

    2 weeks ago

    Tiruppur, India Bring My Customer Full time

    Company Description Bring My Customer provides a productized customer acquisition system for business growth. We specialize in hiring and training dedicated Customer Acquisition Specialists who generate consistent, qualified leads through authentic conversations across , Email, and Social platforms. Our fully managed system helps businesses achieve...

  • Customer support intern

    4 days ago

    Tiruppur, India Kaspersky Full time

    Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years. We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world. Today our team has more than 5 000 top level experts, all of them regular people with their own talents and...