Senior product operations analyst
1 day ago
Key Responsibilities:
Lead Engagement Optimization:
Analyze and optimize lead engagement strategies to improve contact rates and conversions.
Conduct A/B testing to validate the effectiveness of various engagement tactics.
Data Analysis:
Investigate lead drop-off funnels to identify trends and areas for improvement.
Utilize data analytics tools to generate insights and actionable recommendations.
Communication Strategy Design:
Design and implement communication strategies tailored to different stages of the engagement funnel.
Collaborate with cross-functional teams to ensure alignment with overall business objectives.
Experimentation and Testing:
Lead experiments to test different hypotheses around lead engagement and conversion.
Monitor, analyze, and report on the effectiveness of these experiments.
Automation and Optimization:
Implement automation to enhance process efficiencies and response times.
Continuously identify and execute optimizations to streamline processes and reduce manual interventions.
Qualifications/Required Skills:
Bachelor’s/Master’s degree in Engineering, Statistics, or a related field.
4+ years of relevant experience in Product Operations, Product, Business Analysis, or a similar role.
Should have experience in Customer Segmentation, Making Decisions looking at the data, Hands on experience in Analyzing the data, Product Insights Generation, Assisting Product Feature Development, A/B Testing, Product Road mapping
Should have experience working for a startup and in B2 C Segment
Proficiency in data analytics tools and software.
Deep understanding of lead engagement strategies, and funnel analysis.
Experience with NLP/large language models (LLMs) for customer engagement preferred.
Exceptional analytical, communication, and presentation skills.
Ability to thrive in a fast-paced, data-driven environment.
Familiarity with Agile tools and methodologies.
Should comfortable working from 5pm-2am IST shift
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