Product specialist

5 days ago

Jaipur, India Sarv.com Full time
We are seeking a proactive and detail-oriented Product Specialist to join our team. The ideal candidate will serve as a subject matter expert for our products, bridging the gap between technical development and customer needs. This role involves deep product understanding, creating technical documentation, supporting customers and internal teams, and ensuring the successful implementation and optimization of our solutions. The role also requires 30% travel for onsite customer visits, product training sessions, and solution deployment.
Experience Required:- 2–5 years of experience in a product-focused role such as Product Specialist, Product Trainer, or Product Support.
Location:- Jaipur.
Key Responsibilities:-
Product Expertise : Serve as the go-to expert for product features, capabilities, and use cases. Maintain a thorough understanding of the product roadmap and updates.
Onsite Visits and Training : Travel to client locations (up to 30%) to provide onsite training and ensure successful product implementation. Conduct product demonstrations, workshops, and webinars for clients and internal teams.
Product Documentation : Develop and maintain user guides, technical manuals, FAQs, and other documentation to ensure clarity and usability. Create training materials and presentations to assist internal teams and clients.
Customer Support & Collaboration : Assist customers in implementing and using the product effectively. Work closely with sales, marketing, and technical teams to align product features with customer needs. Gather customer feedback and provide actionable insights to the development team for product improvements.
Problem Resolution : Investigate and troubleshoot product-related issues reported by customers or teams. Collaborate with engineering and support teams to resolve issues in a timely manner.
Product Improvement : Monitor product performance and gather feedback to identify areas of improvement. Suggest and prioritize enhancements to improve customer satisfaction and product effectiveness.
Experience & Skills Required:
Technical Knowledge : Familiarity with the product's domain or technology. Ability to understand technical concepts and communicate them effectively to non-technical audiences.
Communication Skills : Strong verbal and written communication skills for creating documentation and interacting with diverse audiences.
Travel Readiness : Willingness to travel (up to 30%) for client visits, onsite training, and product implementation support.
Analytical Skills : Ability to understand customer requirements, identify gaps, and propose solutions.
Customer-Centric Approach : Proven ability to build relationships with clients and ensure their success with the product.
Tools & Platforms : Experience with documentation tools (e.g., Confluence, MS Word) and Project management tools (e.g., Jira).
If you are interested share your resume to or share this opportunity with a good fit.

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