Product Specialist
6 days ago
We are seeking a proactive and detail-oriented Product Specialist to join our team. As a Product Specialist, you will serve as a subject matter expert for our products, bridging the gap between technical development and customer needs.
Key Responsibilities- Product Expertise: Maintain a thorough understanding of the product roadmap and updates. Serve as the go-to expert for product features, capabilities, and use cases.
- Onsite Visits and Training: Travel to client locations (up to 30%) to provide onsite training and ensure successful product implementation. Conduct product demonstrations, workshops, and webinars for clients and internal teams.
- Product Documentation: Develop and maintain user guides, technical manuals, FAQs, and other documentation to ensure clarity and usability. Create training materials and presentations to assist internal teams and clients.
Customer Support & Collaboration: Assist customers in implementing and using the product effectively. Work closely with sales, marketing, and technical teams to align product features with customer needs. Gather customer feedback and provide actionable insights to the development team for product improvements.
Experience & Skills Required:
- Technical Knowledge: Familiarity with the product's domain or technology. Ability to understand technical concepts and communicate them effectively to non-technical audiences.
- Communication Skills: Strong verbal and written communication skills for creating documentation and interacting with diverse audiences.
- Travel Readiness: Willingness to travel (up to 30%) for client visits, onsite training, and product implementation support.
- Analytical Skills: Ability to understand customer requirements, identify gaps, and propose solutions.
- Candidate Requirements: Proven ability to build relationships with clients and ensure their success with the product. Experience with documentation tools (e.g., Confluence, MS Word) and Project management tools (e.g., Jira).
The estimated salary for this position is ₹7.5 Lakh per annum, based on industry standards in Jaipur.
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