IT Helpdesk Specialist

5 days ago


Jaipur, Rajasthan, India CYFUTURE Full time
About the Role

CYFUTURE is seeking a skilled IT Helpdesk Specialist to join our team. As an IT Helpdesk Specialist, you will be the primary point of contact for our clients, providing exceptional technical support and troubleshooting solutions.

You will be responsible for resolving a wide range of IT issues, from basic hardware and software problems to more complex network and system configurations.

  • Respond promptly to incoming support requests via phone or ticketing system.
  • Accurately log and categorize incident tickets.
  • Prioritize and manage multiple incident tickets effectively.
Key Responsibilities:
  • Provide first-level technical support for hardware and software issues, including desktop computers, laptops, peripherals, operating systems (Windows, Linux), Microsoft Office Suite, and other productivity applications.
  • Troubleshoot and resolve common IT problems, and provide clear and concise explanations to users, both verbally and in writing.
Estimated Salary: $60,000 - $80,000 per year

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