Assistant Team Leader, Seller Operations

2 days ago

Gurgaon, India noon Full time

Assistant Team Leader, Seller Operations Location: Gurgaon, India Reporting to: Team Leader, Seller Operations We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. We want to redefine what technology can do in this region, and we’re looking for an Assistant Team Leader, Seller Operations who can help us move even faster. The Assistant Team Leader, Seller Operations will oversee a team of Seller Support Executives responsible for assisting sellers across the platform. The role focuses on ensuring efficient case resolution, quality communication, and adherence to service standards. The Assistant Team Leader, Seller Operations acts as the bridge between the operations floor and the Team Leader, ensuring daily performance, motivation, and process compliance within the team. Team Supervision & Daily Operations Supervise day-to-day operations of Seller Support Executives to ensure timely and accurate handling of seller inquiries. Monitor real-time queues, case backlogs, and service levels to maintain operational efficiency. Support the Team Leader in meeting daily and weekly performance goals. Seller Experience & Issue Resolution Act as the first point of escalation for complex or unresolved seller cases. Guide executives on platform policies, tone of communication, and best practices for seller engagement. Ensure sellers receive accurate and empathetic responses that align with Noon’s service standards. Highlight recurring issues or trends to the Team Leader for root cause analysis and resolution . Quality, Accuracy & Compliance Conduct regular reviews of seller communications to ensure accuracy, tone, and compliance with policies. Flag deviations and coordinate with the Team Leader for corrective actions or coaching. Maintain awareness of platform updates, policy changes, and operational SOPs to guide the team effectively. Coaching & Development Provide on-the-job coaching, mentoring, and skill-building sessions for Seller Support Executives. Identify training needs based on quality results, performance metrics, or process changes. Coordinate with other functions (Commercial, Logistics, Finance, Risk, etc.) for timely resolution of seller issues. Prepare brief daily operational updates for the Team Leader. Maintain dashboards or trackers for team performance, case volumes, and resolution trends. Bachelor’s degree in Business Administration or a related field. ~2–4 years of experience in e-commerce, marketplace operations, or seller support roles. ~ Prior experience in supervising or mentoring a small team is preferred. ~ Strong communication skills in English and Arabic (both verbal and written). ~ Good command of Microsoft Excel; familiarity with BI tools or SQL is a plus. ~ Seller Experience Orientation Quality & Compliance Focus Data Interpretation & Reporting Who will excel?

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