Manager - Product Manager
6 days ago
Our Contact Center department is growing rapidly, and we are looking for a new colleague - Technical Product Manager (Analytics) who is familiar with the principles of building Multi-Channel Contact Center solutions.
The Contact Center team creates a brand new modern omnichannel solution on the Global market that will combine all existing ways of interaction between companies and a client - from classic telephony calls to digital messaging channels - WhatsApp, Facebook, Twitter, email, SMS, etc. We create a product that helps companies to be closer to their customers and respond to their requests as quickly and efficiently as possible.
This role requires close collaboration with customers, development teams, and RnD. The successful candidate will interact with customers to gather and define project requirements within the existing RingCX Analytics product line. They will also manage development teams from a product perspective and oversee project implementation. As a Technical Product Manager in a Scrum-based server telecommunications software development process, you will be responsible for:
● Act as a bridge between customers, business stakeholders, and the development team to define product requirements and priorities.
● Collaborate with cross-functional teams, including engineering, design, sales, and marketing, to ensure smooth product development and delivery.
● Conduct competitive analysis & market research for product improvement.
● Monitor product performance using key metrics and iterate based on data-driven insights.
● Continuously working on process improvements (data pipeline, ETL monitoring/performance/optimization, etc.).
● Technical Product Manager (Analytics)
● At least 5 years of working experience in a Product Owner/Product Manager role. Should have worked on some projects related to the development of complex software systems.
● Experience in the ETL domain as a PO/PM is a must.
● Knowledge of SQL, databases, data modeling, and warehousing is a must.
● Experience in working with a Scrum team in a large multi-team cross-functional organization.
● Excellent understanding of software development processes for server-based services.
● Upper-intermediate spoken and written English (we have constant communication with teams and stakeholders all over the World).
An understanding of the principles and practical experience of building and operating Multi-Channel Contact Center solutions (IVR, ACD, Queues, Emails, Chats, etc.) Should have experience with product analytics and at least 1 BI tool (GoodData, QuickSight, Tableau, Power BI, Looker, etc.).
Paid Holidays
Casual/Sick Leave
Maternity Leave
Employee Referral Bonus
Professional Development Allowances
Night Shift Allowances
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