Customer Support Executive

4 days ago

Gurgaon, India BLABLIBLU Full time

We are looking for a Customer Support Executive (Chat Process) to handle customer queries and provide timely, accurate, and professional support via chat. The ideal candidate should have strong communication skills, a customer-first approach, and the ability to multitask effectively.Key Responsibilities- Respond promptly to customer queries through live chat and email- Provide accurate information, resolve issues, and guide customers through processes- Maintain records of customer interactions and update internal systems- Identify customer needs and escalate complex issues to senior teams when required- Ensure excellent customer satisfaction through clear communication- Follow standard procedures and maintain service quality- Collaborate with internal departments to provide quick resolutionsRequired Skills- Excellent written communication skills (English mandatory)- Good typing speed and accuracy- Strong problem-solving abilities- Customer-centric approach with patience and empathy- Basic understanding of customer support software (Freshdesk, Zendesk, CRM tools—preferred)- Ability to work in shifts (if required)Eligibility Criteria- 12th pass / Graduate / Postgraduate- Freshers can apply; prior chat support experience is a plus- Ability to communicate clearly and professionally- Comfortable with computers, typing, and multitasking

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