
Regulatory Specialist and Senior Specialist
2 days ago
Gain comprehensive understanding of company objectives, mission, vision, values and policies through self-initiated and guided learning. Engage with cross-functional teams, process manuals, legal circulars and internal systems to build domain knowledge.
Conduct detailed audits of physical documents, emails, CRM/ERP entries, and other communication channels. Identify policy breaches, propose corrective actions, and suggest process enhancements to mitigate recurring compliance issues.
Conduct customer satisfaction surveys using digital and physical methods. Analyse feedback to identify service gaps and propose improvement.
Maintain and share work calendars, task trackers, and audit reports periodically as required by the management or departmental head.
Execute additional tasks assigned by the Training and Compliance Department or Management as per organizational requirements.
Qualification - Graduation/Post Graduation in any stream.
Work Experience – 2 to 6 years' in a similar role such as Process Auditor, Process/Management Trainer or Compliance Specialist. Experienced in handling compliance, process optimization and customer grievance redressal is preferable. Proficiency in MS Office Suite, especially MS Excel (functions, data analysis, pivot tables, etc.).
Fluency in English and Hindi (verbal & written) is mandatory. Working knowledge of Telugu is an added advantage.
Salary & Compensation: As per Industry Standard + Incentives, PF, Statutory Bonus, Medical Benefits & Travel
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