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3 weeks ago

Pune, India Claidroid Full time

Join Claidroid Technologies – Your Gateway to a Future in Digital Transformation At Claidroid Technologies , we lead the way in digital transformation , blending cutting-edge solutions in Enterprise Service Management and Enterprise Security Management . With our expertise in Service Now Proficiency , Identity and Access Management (IAM) , Customer IAM (CIAM) , and Identity as a Service (IDaa S) , we empower organizations to navigate complex digital landscapes with ease. Global Presence: Headquartered in India , with expanding footprints in Helsinki, Finland , and the USA , Claidroid is a fast-growing, global enterprise that creates impactful solutions and fosters exciting career opportunities. Our Mission: To exceed client expectations by combining innovation, agility, and a talented team spanning on-site and offshore resources. We’re Hiring: Service Now Report Analyst Are you passionate about crafting impactful reporting solutions? Join our dynamic Service Now Reporting Team to drive meaningful insights and decision-making for our clients. Key Responsibilities: Reporting Expertise: Deliver solutions using the Service Now Performance Analytics Module to analyze and optimize operational health. ️ Data Transformation: Collaborate with stakeholders to gather and transform data into actionable insights across ITIL processes like Incident, Change, and Problem Management. Process Alignment: Map business requirements to ITIL processes and recommend workflow improvements to enhance decision-making. Cross-Module Collaboration: Work across Service Now modules (Incident, Change, Asset, etc.) to maintain data consistency and deliver comprehensive reporting. Innovative Solutions: Propose new features and ensure future-ready instrumentation for performance analytics. What We’re Looking For: Education: Graduate with 6–8 years of experience in Service Now reporting. Skills & Knowledge: Proficiency in Performance Analytics Module . Solid understanding of IT Security standards and Agile principles. Experience in relational databases and MS SQL queries . Desirable: ITIL Foundation Qualification. Basic knowledge of Agile methodologies. Attributes: Logical and detail-oriented mindset. Strong communication and presentation skills. Eagerness to learn and grow with new technologies. Why Join Us? Innovative Projects: Work with cutting-edge technologies in Service Now and ITSM. Global Impact: Be part of a global team shaping the future of digital transformation. Career Growth: Opportunities for professional development in a supportive environment. Location: Flexible with opportunities to collaborate across global teams. Apply Today Be part of a journey that transforms not just businesses but careers too. Join Claidroid Technologies and unleash your potential in the ever-evolving world of digital transformation.

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