Technical support engineer

8 hours ago


New Delhi, India Modi Infosol Private Limited Full time

Job description: We are looking for a skilled and proactive L2 Engineer to join our technical team. The L2 Engineer will be responsible for handling escalated technical issues, providing in-depth troubleshooting, and ensuring smooth resolution of incidents that cannot be resolved at the L1 level. This role requires strong technical expertise, problem-solving skills, and the ability to work collaboratively with cross-functional teams. Key Responsibilities Handle incidents, service requests, and escalations from the L1 support team. Perform advanced troubleshooting, root cause analysis, and provide timely resolutions. Monitor systems, applications, and infrastructure to ensure high availability and performance. Collaborate with L3 engineers, development teams, and vendors for complex issue resolution. Document solutions, knowledge articles, and update standard operating procedures. Provide guidance, mentoring, and support to L1 engineers. Participate in on-call rotations, incident response, and after-hours support as required. Ensure compliance with SLAs, IT policies, and security standards. Assist in system upgrades, patches, and maintenance activities. Identify recurring issues and recommend long-term solutions to improve service stability. Required Skills & Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). 2–5 years of experience in IT support or technical engineering roles. Strong knowledge of operating systems. Experience with troubleshooting hardware, software, and infrastructure issues. Familiarity with ITSM tools (Service Now, Jira, or similar). Basic Knowledge of firewall, networking and server is must. Strong analytical and problem-solving skills with attention to detail. Excellent communication and customer-handling skills. Ability to work independently and in a team environment under pressure.



  • New Delhi, India Dobot Robotics Full time

    Provide expert technical support to our channel partners and end users Your primary tasks will be to support, train and develop our users and partners inIndia . Technical support will be handled through either email, telephone or on site at our users’ premises. You will be travelling approximately 90 days a year. Your role will include the following tasks:...


  • New Delhi, India Consolidated Analytics Full time

    The position of IT Tech Support Engineer is established to provide L1 Technical Support to end customers in the areas like Office 365, MS Teams, Windows, Azure Cloud, Active Directory, Hardware, LAN, VDI Applications.About the RoleExp Required: 3 to 7 YearsThe role involves providing L1 Technical Support to end customers, addressing various IT and technical...


  • New Delhi, India Zeta Full time

    About Zeta Zeta is aNext-Gen Banking Techcompany that empowers banks and fintechs to launch banking products for the future. It was founded byBhavin Turakhiaand Ramki Gaddipati in 2015. Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing,...

  • Technical Support

    1 week ago


    New Delhi, India Brainwork Technologies Full time

    An individual would be responsible to monitor the network of a client remotely through network management systems (NMS tools). The concerned person has to keep a check on the performance of the network and notify alerts to the technical team. The support is to be provided through emails to the networking team of the client.Job Responsibilities: The candidate...


  • New Delhi, India Movate Full time

    Job Title:International Technical Support (Voice) – Fresher | Night Shift | Chennai - AmbatturJob Description:We are hiring freshers & Experienced for the role of International Technical Support (Voice Process)Position: International Technical Support (Voice)Work Type: Full-TimeWork Days: 5 Days WorkingWeek Off: 2 Rotational Week OffsShift: Night Shift (US...


  • New Delhi, India NIKSUN Full time

    Job Title: Junior Engineer, Technical Support, tier 2NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance,...


  • New Delhi, India Charles Technologies Full time

    Charles Technologies is a dynamic startup based in Chennai, focused on building innovative mobile and web applications that elevate user experiences. We are seeking a skilled and passionateTechnical Support Engineerto join our growing team in Puducherry to ensure the quality and reliability of our cutting-edge digital products.Key Responsibilities:6 Months...


  • New Delhi, India Palo Alto Networks Full time

    Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...


  • New Delhi, India Kinco Automation Full time

    About the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...

  • Technical Lead

    3 days ago


    New Delhi, India Amura Health Full time

    Amura’s VisionWe believe that the most under-appreciated route to releasing untapped human potential is to build a healthier body, and through which a better brain.Billions of healthier brains, sitting in healthier bodies, can solve problems that defy solutions today — including existential threats. This will make the world richer beyond imagination and...