Technical Support Specialist
19 hours ago
Job Title: Junior Engineer, Technical Support, tier 2NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.Key responsibilities:Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you- Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products. - Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools. - Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time. - Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required. - Maintain updates flowing to customers regarding incident resolution efforts at all times. - NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.Requirements:- Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting). - Must have 1 year of experience testing and maintaining software products. - Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc. - Experience in providing technical support to Global clients. - Excellent problem-solving and communication skills. - Ability to provide step-by-step technical help, both written and verbal. - Hands-on experience with Windows/Linux OS environments. - Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus. - Looking for immediate joinersRequired Skills and traits:- Experience providing technical support to Global clients - Excellent problem solving and communication skills. - NIKSUN encourages teamwork, collaboration, and knowledge sharing. - Mentor other team members and push the team for success.Professional Requirements:- Bachelor’s Degree in computer science or equivalent software engineering discipline.Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.
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Technical support specialist
2 weeks ago
New Delhi, India Kinco Automation Full timeAbout the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...
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Technical Support Specialist
2 weeks ago
New Delhi, India Kinco Automation Full timeAbout the Company:Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...
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Technical Support Specialist
3 weeks ago
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Technical Support Specialist
3 weeks ago
New Delhi, India Kinco Automation Full timeAbout the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...
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Technical Support Specialist
3 weeks ago
New Delhi, India Kinco Automation Full timeAbout the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...
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Technical Support Specialist
3 weeks ago
New Delhi, India Kinco Automation Full timeAbout the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...
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Technical Support Specialist
3 weeks ago
New Delhi, India Kinco Automation Full timeAbout the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...
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Technical Support Specialist
2 weeks ago
new delhi, India Kinco Automation Full timeAbout the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...
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Technical Support Specialist
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Delhi, Delhi, India Grocket Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionGROCKET is a Full Stack Marketing ecosystem based in India. We brainstorm, innovate, and execute to provide our partners with the most effective marketing solutions for every challenge they face. Our mission is to transcend conventional boundaries and redefine excellence in marketing and advertising. We are committed to crafting...
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Technical Sales Specialist
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New Delhi, India VE Quality Instrumentation Pvt. Ltd. Full timeCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time remote role for a Technical Sales Specialist. The Technical Sales Specialist will be responsible for identifying and developing new business opportunities, managing customer relationships, and providing technical support to clients. Daily tasks include conducting sales...
