Technical Support Specialist
4 weeks ago
Job Title: Junior Engineer, Technical Support, tier 2NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.Key responsibilities:Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you- Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products. - Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools. - Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time. - Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required. - Maintain updates flowing to customers regarding incident resolution efforts at all times. - NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.Requirements:- Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting). - Must have 1 year of experience testing and maintaining software products. - Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc. - Experience in providing technical support to Global clients. - Excellent problem-solving and communication skills. - Ability to provide step-by-step technical help, both written and verbal. - Hands-on experience with Windows/Linux OS environments. - Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus. - Looking for immediate joinersRequired Skills and traits:- Experience providing technical support to Global clients - Excellent problem solving and communication skills. - NIKSUN encourages teamwork, collaboration, and knowledge sharing. - Mentor other team members and push the team for success.Professional Requirements:- Bachelor’s Degree in computer science or equivalent software engineering discipline.Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.
-
Technical Support Specialist
3 weeks ago
New Delhi, India CareerXperts Consulting Full timeWe’re seeking a Technical Support Specialist who can provide fast, effective, and friendly support to our clients or internal teams. You will troubleshoot technical issues, guide users through solutions, and ensure a smooth, positive experience at every touchpoint.Key Responsibilities- Serve as the first point of contact for technical support requests via...
-
Technical Support Specialist
3 weeks ago
New Delhi, India Prosperspective HR Solutions Full timeExperience: 5 yrs-8 yrs Technical Application Specialist / Customer Technical SupportProfessional responsible for the technical application of chemical products, with a focus on PVA adhesives, water-based emulsions, paints, and solutions for the construction industry. Performs laboratory testing, technical visits to clients, and specialized support, ensuring...
-
Technical Support Specialist
3 weeks ago
New Delhi, India Prosperspective HR Solutions Full timeExperience: 5 yrs-8 yrsTechnical Application Specialist / Customer Technical SupportProfessional responsible for the technical application of chemical products, with a focus on PVA adhesives, water-based emulsions, paints, and solutions for the construction industry. Performs laboratory testing, technical visits to clients, and specialized support, ensuring...
-
Technical Support Specialist
3 weeks ago
New Delhi, India Russell Tobin Full timeJob Title: Technical Product Specialist and Application Delivery II Location: Pune Experience: 5+years Notice Period: Immediate/15days Shift: FlexibleJob Summary:Provide Level 1 and 2 support for on-prem and cloud applications. Troubleshoot issues, monitor system health, and ensure smooth operation of production and non-production environments. Collaborate...
-
TIBCO Technical Support Specialist
2 weeks ago
New Delhi, India ACL Digital Full timeWe’re Hiring: TIBCO Technical Support Specialist – BangalorePosition:TIBCO Technical Support Specialist Experience:3+ Years Location:Bangalore (On-site) Interview Mode:Mandatory Face-to-Face Interview in Bangalore Company:ACL Digital Shift Timings : 3:30PM/4:30PMWe are looking for a skilled and experiencedTIBCO Technical Support Specialistto join our...
-
TIBCO Technical Support Specialist
3 weeks ago
New Delhi, India ACL Digital Full timeWe’re Hiring: TIBCO Technical Support Specialist – BangalorePosition: TIBCO Technical Support SpecialistExperience: 3+ YearsLocation: Bangalore (On-site)Interview Mode: Mandatory Face-to-Face Interview in BangaloreCompany: ACL DigitalShift Timings : 3:30PM/4:30PMWe are looking for a skilled and experienced TIBCO Technical Support Specialist to join our...
-
Technical Support Specialist
2 weeks ago
New Delhi, India BeFiSc Full timeAbout the Company:BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce...
-
Instrumentation Specialist
2 weeks ago
New Delhi, India Tek Support Full timePosition:Technology Trainer – Instrumentation Specialist Experience:10+ Years in Instrumentation, Measurement & Control Systems Mode:Remote / Part-timePosition Summary We are seeking an experiencedInstrumentation Specialist – Technology Trainerwith 10+ years of expertise in instrumentation systems, measurement technologies, and control solutions. The...
-
Customer Support Specialist
3 weeks ago
New Delhi, India TUTOADDA Full timeRole DescriptionThis is a full-time role for a Customer Support Specialist. The Customer Support Specialist will be responsible for providing high-quality customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks include responding to customer emails and calls, troubleshooting technical...
-
Technical Support Specialist
3 weeks ago
Delhi, India CareerXperts Consulting Full timeWe’re seeking a Technical Support Specialist who can provide fast, effective, and friendly support to our clients or internal teams. You will troubleshoot technical issues, guide users through solutions, and ensure a smooth, positive experience at every touchpoint.Key ResponsibilitiesServe as the first point of contact for technical support requests via...
