Kinaxis Rapid Response Consultant

1 day ago


Delhi, India vueverse. Full time

Role OverviewWe are looking for a Kinaxis AMS Support Consultant to provide application management, issue resolution, and functional support for Kinaxis RapidResponse. The ideal candidate will assist with day-to-day operations, troubleshooting, and small-scale enhancements to ensure smooth system performance post-implementation.Key Responsibilities- Provide Level 2/3 functional and technical support for Kinaxis RapidResponse modules (Supply, Demand, S&OP, Inventory, Capacity).- Perform root cause analysis, troubleshoot system and data issues, and provide timely resolutions.- Assist in minor configuration changes, workbook and dashboard modifications, and report building.- Work with business users to understand issues, document solutions, and manage service tickets (ServiceNow/Jira).- Support data validation and reconciliation between Kinaxis and source systems (ERP, SAP, Oracle).- Collaborate with internal COE or Kinaxis team for escalations and version upgrades.- Ensure change requests and fixes follow proper testing and release processes.- Create and maintain knowledge base documents, SOPs, and user guides.Required Skills- 2–5 years of experience supporting Kinaxis RapidResponse or similar supply chain planning tools.- Hands-on experience in supply chain processes such as demand/supply planning, MPS, and S&OP.- Knowledge of data integration, data mapping, and data validation principles.- Experience with SQL/Excel for data analysis and issue diagnosis.- Familiarity with incident management tools like ServiceNow or Jira.- Strong problem-solving and communication skills.



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