Kinaxis Rapid Response Consultant

13 hours ago


New Delhi, India vueverse. Full time

Role OverviewWe are looking for a Kinaxis AMS Support Consultant to provide application management, issue resolution, and functional support for Kinaxis RapidResponse. The ideal candidate will assist with day-to-day operations, troubleshooting, and small-scale enhancements to ensure smooth system performance post-implementation.Key Responsibilities- Provide Level 2/3 functional and technical support for Kinaxis RapidResponse modules (Supply, Demand, S&OP, Inventory, Capacity). - Perform root cause analysis, troubleshoot system and data issues, and provide timely resolutions. - Assist in minor configuration changes, workbook and dashboard modifications, and report building. - Work with business users to understand issues, document solutions, and manage service tickets (ServiceNow/Jira). - Support data validation and reconciliation between Kinaxis and source systems (ERP, SAP, Oracle). - Collaborate with internal COE or Kinaxis team for escalations and version upgrades. - Ensure change requests and fixes follow proper testing and release processes. - Create and maintain knowledge base documents, SOPs, and user guides.Required Skills- 2–5 years of experience supporting Kinaxis RapidResponse or similar supply chain planning tools. - Hands-on experience in supply chain processes such as demand/supply planning, MPS, and S&OP. - Knowledge of data integration, data mapping, and data validation principles. - Experience with SQL/Excel for data analysis and issue diagnosis. - Familiarity with incident management tools like ServiceNow or Jira. - Strong problem-solving and communication skills.



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