Service Delivery Manager
2 days ago
The Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements .Key ResponsibilitiesAct as the Single Point of Contact (SPOC) for all client communication related to service delivery.Ensure SLAs and contractual commitments are consistently met; proactively highlight issues and risks to Client.Manage a large technical team including shift planning, leave approvals, performance tracking, and day-to-day operations.Identify and manage low performers through Performance Improvement Plans (PIPs) or replacements as necessary.Participate in recruitment, onboarding, and training of new team members; ensure continuous skill enhancement and career growth.Ensure adequate manpower availability across all shifts and locations to meet SLA requirements.Conduct internal team meetings to review issues, performance, and improvement plans.Qualifications & ExperienceBachelor’s degree in Computer Science, Electronics, or a related discipline (B.Tech / BCA / MCA).Minimum 5 years of experience in a Service Delivery Manager role within IT Infrastructure or Managed Services.Strong understanding of ITIL framework and experience with ITSM tools (ServiceNow, Remedy, etc.).Proven ability to lead medium-to-large technical teams and ensure operational excellence.Experience managing client engagements in SLA-driven environments.Excellent written and verbal communication skills with experience in client interaction and executive reporting.Strong analytical, problem-solving, and decision-making abilities.
-
Managed Services – Service Delivery Manager
1 week ago
Delhi, India Buxton Consulting Full timeSr. Service Delivery Manager (Managed Services)Location: IndiaWork Hours: India time with overlap to U.S clientsStart Date: ASAPInterviews: ImmediateEmployment type: FTEMust clear a thorough background checkWork ModelLocation: India (Remote or Hybrid, depending on city)Must be available to support US time zone overlap (typically 6 PM – Midnight IST for...
-
Service Delivery Manager
1 day ago
Delhi, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements...
-
Services Delivery Manager
5 days ago
New Delhi, India Snowflake Full timeSnowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. Build the future of the AI Data Cloud. Join the Snowflake team. As a...
-
IT Service Delivery Manager
6 days ago
Delhi, India HGS Full timeResponsibilities:Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements.Develop Standards: Create and enforce service delivery standards and processes.Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems.Performance Monitoring:...
-
IT Service Delivery Manager
5 days ago
Delhi, India HGS Full timeResponsibilities:Manage IT Services:Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements.Develop Standards:Create and enforce service delivery standards and processes.Incident Management:Manage incidents to minimise downtime by supervising the remediation of IT Service problems.Performance...
-
Service Delivery Manager
2 weeks ago
Delhi, India Publicis Sapient Full timeWe are looking for a seasoned Senior Service Manager for Application Management Services to join the Global IT Operation team. As the leader in production operation teams, you will build, drive and lead delivery teams in IT Operation Services offered to various clients.You would have had proven success in building and leading technology teams for technology...
-
Delhi, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services(Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace)Function: Service DeliveryReports to: Head of Service Delivery/Operations DirectorSeniority: Hands-on Manager (player–coach)Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
-
Delhi, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services(Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace)Function: Service DeliveryReports to: Head of Service Delivery/Operations DirectorSeniority: Hands-on Manager (player–coach)Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
-
Service Delivery Manager
2 days ago
New Delhi, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements ....
-
Managed Services – Service Delivery Manager
1 week ago
New Delhi, India Buxton Consulting Full timeSr. Service Delivery Manager (Managed Services)Location: India Work Hours: India time with overlap to U.S clients Start Date: ASAP Interviews: Immediate Employment type: FTEMust clear a thorough background checkWork ModelLocation: India (Remote or Hybrid, depending on city) Must be available to support US time zone overlap (typically 6 PM – Midnight IST...
