IT Service Delivery Manager
6 days ago
Responsibilities:Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements.Develop Standards: Create and enforce service delivery standards and processes.Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems.Performance Monitoring: Monitor and evaluate the performance indicators of IT Services. Track and report on the performance of IT services, addressing any deviations from standards.Client Interaction: Work closely with clients to understand and meet their needs.Compliance: Ensure all IT services comply with relevant laws, regulations, and company policies.Budget Management: Plan and manage budgets for IT services.Vendor Management: Maintain relationships with vendors and suppliers, negotiating contracts as needed.Collaboration: Coordinate with other IT managers and staff to ensure seamless service delivery.Continuous Improvement: Identify and implement opportunities for improving IT service deliveryKey Skills:Communication: Clear and effective communication with clients, team members, and stakeholders.Leadership: Ability to lead and motivate a team, manage conflicts, and drive performance.Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.Project Management: Expertise in planning, executing, and overseeing projects to ensure timely delivery.Customer Service: Focus on understanding and meeting client needs, ensuring high levels of satisfaction.Technical Knowledge: Understanding of IT infrastructure, systems, and emerging technologies.Time Management: Efficiently managing time and prioritizing tasks to meet deadlines.Adaptability: Ability to adapt to changing environments and handle unexpected challenges.Attention to Detail: Ensuring accuracy and thoroughness in all aspects of service delivery.Compliance :Develop and maintain documentation related to IT compliance, including policies, procedures, risk assessments, and incident response plans.Ensure that documentation is up-to-date and readily accessible to relevant stakeholders, including auditors and regulatory agencies.Coordinate with legal and compliance teams to interpret and apply regulatory requirements to IT practices and procedures.Qualifications:Education: Typically requires a Bachelor's degree in Computer Science, Information Technology, or a related field.Certifications: Preferred certifications include ITIL, PMP, or similar.Experience in BPO industry is requiredExperience: Proven experience in IT service management, with strong project management skills.Skills: Excellent communication, problem-solving, and leadership skills. Knowledge of IT infrastructure and emerging technology trends
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Managed Services – Service Delivery Manager
1 week ago
Delhi, India Buxton Consulting Full timeSr. Service Delivery Manager (Managed Services)Location: IndiaWork Hours: India time with overlap to U.S clientsStart Date: ASAPInterviews: ImmediateEmployment type: FTEMust clear a thorough background checkWork ModelLocation: India (Remote or Hybrid, depending on city)Must be available to support US time zone overlap (typically 6 PM – Midnight IST for...
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Service Delivery Manager
2 days ago
Delhi, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements...
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Service Delivery Manager
1 day ago
Delhi, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements...
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Services Delivery Manager
5 days ago
New Delhi, India Snowflake Full timeSnowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level. Build the future of the AI Data Cloud. Join the Snowflake team. As a...
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IT Service Delivery Manager
5 days ago
Delhi, India HGS Full timeResponsibilities:Manage IT Services:Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements.Develop Standards:Create and enforce service delivery standards and processes.Incident Management:Manage incidents to minimise downtime by supervising the remediation of IT Service problems.Performance...
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Service Delivery Manager
2 weeks ago
Delhi, India Publicis Sapient Full timeWe are looking for a seasoned Senior Service Manager for Application Management Services to join the Global IT Operation team. As the leader in production operation teams, you will build, drive and lead delivery teams in IT Operation Services offered to various clients.You would have had proven success in building and leading technology teams for technology...
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Delhi, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services(Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace)Function: Service DeliveryReports to: Head of Service Delivery/Operations DirectorSeniority: Hands-on Manager (player–coach)Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
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Delhi, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services(Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace)Function: Service DeliveryReports to: Head of Service Delivery/Operations DirectorSeniority: Hands-on Manager (player–coach)Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
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Service Delivery Manager
2 days ago
New Delhi, India MindPec Solutions Full timeThe Service Delivery Manager (SDM) is responsible for managing end-to-end service delivery operations for key clients, ensuring high service quality, SLA adherence, and customer satisfaction. The SDM will act as the single point of contact for client communication, manage a technical support team, and continuously drive process and performance improvements ....
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Managed Services – Service Delivery Manager
1 week ago
New Delhi, India Buxton Consulting Full timeSr. Service Delivery Manager (Managed Services)Location: India Work Hours: India time with overlap to U.S clients Start Date: ASAP Interviews: Immediate Employment type: FTEMust clear a thorough background checkWork ModelLocation: India (Remote or Hybrid, depending on city) Must be available to support US time zone overlap (typically 6 PM – Midnight IST...
