Service Delivery Manager — IT Infrastructure Services
14 hours ago
Service Delivery Manager — IT Infrastructure Services(Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace)Function: Service DeliveryReports to: Head of Service Delivery/Operations DirectorSeniority: Hands-on Manager (player–coach)Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual contributor on critical tasksLocation: IndiaTravel:Role SummaryOwn end-to-end service delivery and customer satisfaction across IT infrastructure services while exercising tight weekly control on P&L . Lead a small coordination team, run governance cadences, standardize SOPs/runbooks, and drive measurable improvements in SLAs, CSAT, and margin.Key Responsibilities1) Service Delivery & Operations (ITIL)Govern Incident, Request, Problem, Change (CAB) and Major Incident processes; act as on-rotation MIM for P1s.Ensure SLA/OLA attainment across network, cloud, server, storage, telephony, workplace towers.Own capacity & demand planning (skills matrix, on-call rosters, vendor/backfill).Lead service transitions (KT, runbooks, acceptance criteria, warranty).Drive continual improvement (trend analysis, RCA/RFO, automation opportunities).2) Financials — Weekly P&L OwnershipMaintain
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Service Delivery Manager
3 weeks ago
New Delhi, India ITC Infotech Full timeHi, We are hiring a Service Delivery Manager - IT Infrastructure for Bangalore, if interested please send me your profile to manikandan.g@itcinfotech.com alongwith your Current CTC, Expected CTC, Notice period to join.Job Overview: The IT Infrastructure Service Delivery Manager will be responsible for overseeing project execution, resource allocation, client...
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Service Delivery Consultant
4 weeks ago
New Delhi, India Tata Consultancy Services Full timePrimary Skills – Expert level experience in Project Management with Cyber Security SkillsDomain Skills - Infrastructure SkillsExperience required: 10-12 yearsCertification: PMP, Prince2, ScrumLocation -MumbaiImmediate Joiners are preferredJob Description- 10+ Years of Experience in Service Delivery /Program Management role - Service Delivery Manager should...
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Service Delivery Consultant
3 weeks ago
New Delhi, India Tata Consultancy Services Full timePrimary Skills – Expert level experience in Project Management with Cyber Security Skills Domain Skills - Infrastructure Skills Experience required: 10-12 years Certification: PMP, Prince2, Scrum Location -Mumbai Immediate Joiners are preferredJob Description10+ Years of Experience in Service Delivery /Program Management role Service Delivery Manager...
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Service Delivery Manager
5 days ago
Delhi, India Publicis Sapient Full timeWe are looking for a seasoned Senior Service Manager for Application Management Services to join the Global IT Operation team. As the leader in production operation teams, you will build, drive and lead delivery teams in IT Operation Services offered to various clients.You would have had proven success in building and leading technology teams for technology...
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Information Technology Service Delivery Manager
4 weeks ago
New Delhi, India TECEZE Full timeIT Service Delivery Manager Job location: Chennai/Bangalore/Pune Experience: 8 to 15 years Position Overview We are seeking an experiencedIT Service Delivery Managerwith a strong background inmanaging and delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace Services, and Cybersecurity solutions . The ideal candidate will be...
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New Delhi, India TECEZE Full timeIT Service Delivery ManagerJob location: Chennai/Bangalore/Pune Experience: 8 to 15 years Position Overview We are seeking an experiencedIT Service Delivery Managerwith a strong background inmanaging and delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace Services, and Cybersecurity solutions. The ideal candidate will be...
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Senior Service Delivery Manager
4 weeks ago
New Delhi, India Infogain Full timeJob Description: (8-12 Years)Service Delivery Manager (SDM)will provide delivery leadership for multiple engineering teams within an infrastructure managed service offering. The SDM is a customer facing role and requires successful management client and employee expectations. The position also requires leadership, strong ability to multi-task, prioritize,...
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Information Technology Service Delivery Manager
3 weeks ago
New Delhi, India TECEZE Full timeIT Service Delivery ManagerJob location: Chennai/Bangalore/PuneExperience: 8 to 15 yearsPosition OverviewWe are seeking an experienced IT Service Delivery Manager with a strong background in managing and delivering Cloud, IT Infrastructure, Network Transformation, Digital Workplace Services, and Cybersecurity solutions. The ideal candidate will be...
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Managed Services – Service Delivery Manager
14 hours ago
Delhi, India Buxton Consulting Full timeSr. Service Delivery Manager (Managed Services)Location: IndiaWork Hours: India time with overlap to U.S clientsStart Date: ASAPInterviews: ImmediateEmployment type: FTEMust clear a thorough background checkWork ModelLocation: India (Remote or Hybrid, depending on city)Must be available to support US time zone overlap (typically 6 PM – Midnight IST for...
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Service Owner
1 week ago
Delhi, India SITA Full time**Overview**: **WELCOME TO SITA** Ready to redefine air travel? The journey starts here, with you at SITA. **ABOUT THE ROLE & TEAM**: The SGS Infrastructure Service Owner plays a vital role in advancing SITA's cloud strategy, focusing on the design, operation, and continuous enhancement of private and public cloud solutions services as well as airport...