Customer Success Analyst

1 week ago

Ahmedabad, India CultureX Full time

About CultureX

CultureX is a fast-growing Martech platform in the influencer marketing space, helping brands connect with influencers through seamless tech solutions. We’re looking for a dedicated Customer Success Analyst with strong data analytics skills to help our clients thrive by maximizing the value of our platform.

Role Overview

As a Customer Success Analyst, you will leverage data to help optimize customer journeys, provide insights, and drive value for our clients. The role is critical in ensuring our clients succeed by analyzing key data points, identifying patterns, and providing actionable recommendations to enhance user experience and performance on our platform.

Key Responsibilities

  • Data Analysis : Monitor and analyze customer data to identify usage trends, platform performance, and potential challenges.
  • Insights & Reporting : Generate insights-driven reports and dashboards for clients to showcase platform impact and opportunities.
  • Customer Interaction : Act as a primary point of contact for clients, providing support, guidance, and data-backed insights to help them maximize their success on the CultureX platform.
  • Strategy Optimization : Work closely with the customer success and product teams to recommend strategies based on data analysis to enhance product adoption and user satisfaction.
  • Training & Support : Conduct onboarding sessions, support client questions, and provide ongoing education to ensure clients make the most of our features.

Ideal Candidate Profile

  • Experience : 1+ years in a Customer Success, Data Analysis, or similar role with a focus on customer data.
  • Analytical Skills : Strong proficiency in data analysis, with the ability to extract and communicate insights effectively.
  • Tools : Familiarity with analytical tools like Excel, Google Analytics, or BI platforms (any specific tool knowledge required for CultureX can be listed here).
  • Communication : Excellent verbal and written communication skills, with a customer-centric approach.
  • Problem Solving : Ability to approach challenges analytically and strategically, aiming to improve client outcomes.

Why Join CultureX?

  • Be part of a high-energy team in a rapidly growing Martech company
  • Opportunity to work with top brands and industry leaders in influencer marketing
  • A culture that values innovation, learning, and a proactive approach

If you're excited to work with data, thrive in a client-facing role, and want to contribute to the success of both our clients and CultureX, we'd love to hear from you

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