Lab Grown Diamonds

3 weeks ago

mumbai, India Poddar Diamonds Full time

Job descriptionThe Sales Associate will be responsible for promoting and selling lab-grown diamonds and fine jewelry to customers. This role involves educating clients about the benefits of lab-grown diamonds, providing exceptional customer service, and meeting sales targets. The ideal candidate will have a passion for sustainability and innovative jewelry trends, with a strong desire to build relationships and grow within the business.Key Responsibilities:Customer Engagement:Greet customers and create a welcoming atmosphere at the store.Understand the clients needs, preferences, and budget to offer tailored recommendations.Educate customers on the benefits of lab-grown diamonds vs. mined diamonds, including sustainability, ethical sourcing, and price differences.Product Sales:Present and demonstrate a wide range of lab-grown diamonds and fine jewelry products, highlighting their unique qualities and craftsmanship.Meet or exceed individual and store sales targets.Utilize upselling and cross-selling techniques to maximize sales opportunities.Product Knowledge:Maintain a deep understanding of lab-grown diamonds (including 4 Cs: Cut, Color, Clarity, Carat) and how they compare to natural diamonds.Stay informed about new collections, industry trends, and technological advancements in the production of lab-grown diamonds.Continuously enhance knowledge on jewelry designs, gemstones, and precious metals.Customer Service:Provide outstanding customer service by addressing questions, concerns, and special requests in a timely manner.Build long-term relationships with customers, encouraging repeat business and referrals.Handle any customer complaints or issues with professionalism and in alignment with company policies.Sales Process & Transactions:Assist customers in the full sales process, from product selection to finalizing the purchase.Accurately process transactions through the point-of-sale (POS) system, ensuring all details are correct.Support customers with any post-sale services, such as resizing, repairs, and cleaning.Store Maintenance:Ensure that the sales floor, display cases, and product presentations are kept clean, organized, and attractive.Assist in inventory management, including restocking products and performing regular stock counts.Maintain proper labeling and pricing of all items.Promotions & Events:Participate in special promotions, marketing events, and product launches.Assist in creating visual merchandising displays that align with brand standards and engage customers.Stay up-to-date with current sales and promotional campaigns to inform and guide customers.Team Collaboration:Collaborate with the sales team and management to achieve store goals and objectives.Contribute ideas for improving sales performance and customer engagement.Attend training sessions on new products, sales techniques, and customer service.Key Skills:Excellent verbal and written communication skills.Strong interpersonal skills, with the ability to connect and build relationships with customers.Knowledge of lab-grown diamonds, jewelry design, and industry trends.Persuasive sales techniques and ability to close deals.Customer-oriented mindset, with a focus on providing a seamless shopping experience.Attention to detail, especially in product descriptions and customer preferences.Qualifications:High school diploma or equivalent; a degree or certification in gemology or jewelry sales is a plus.Previous experience in the jewelry or luxury goods sector (lab-grown diamond experience is highly desirable).Proficiency in point-of-sale systems and basic computer skills.

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