Lab Grown Diamonds
1 month ago
The Sales Associate will be responsible for promoting and selling lab-grown diamonds and fine jewelry to customers. This role involves educating clients about the benefits of lab-grown diamonds, providing exceptional customer service, and meeting sales targets. The ideal candidate will have a passion for sustainability and innovative jewelry trends, with a strong desire to build relationships and grow within the business.
Key Responsibilities:
Customer Engagement:
- Greet customers and create a welcoming atmosphere at the store.
- Understand the clients needs, preferences, and budget to offer tailored recommendations.
- Educate customers on the benefits of lab-grown diamonds vs. mined diamonds, including sustainability, ethical sourcing, and price differences.
Product Sales:
- Present and demonstrate a wide range of lab-grown diamonds and fine jewelry products, highlighting their unique qualities and craftsmanship.
- Meet or exceed individual and store sales targets.
- Utilize upselling and cross-selling techniques to maximize sales opportunities.
Product Knowledge:
- Maintain a deep understanding of lab-grown diamonds (including 4 Cs: Cut, Color, Clarity, Carat) and how they compare to natural diamonds.
- Stay informed about new collections, industry trends, and technological advancements in the production of lab-grown diamonds.
- Continuously enhance knowledge on jewelry designs, gemstones, and precious metals.
Customer Service:
- Provide outstanding customer service by addressing questions, concerns, and special requests in a timely manner.
- Build long-term relationships with customers, encouraging repeat business and referrals.
- Handle any customer complaints or issues with professionalism and in alignment with company policies.
Sales Process & Transactions:
- Assist customers in the full sales process, from product selection to finalizing the purchase.
- Accurately process transactions through the point-of-sale (POS) system, ensuring all details are correct.
- Support customers with any post-sale services, such as resizing, repairs, and cleaning.
Store Maintenance:
- Ensure that the sales floor, display cases, and product presentations are kept clean, organized, and attractive.
- Assist in inventory management, including restocking products and performing regular stock counts.
- Maintain proper labeling and pricing of all items.
Promotions & Events:
- Participate in special promotions, marketing events, and product launches.
- Assist in creating visual merchandising displays that align with brand standards and engage customers.
- Stay up-to-date with current sales and promotional campaigns to inform and guide customers.
Team Collaboration:
- Collaborate with the sales team and management to achieve store goals and objectives.
- Contribute ideas for improving sales performance and customer engagement.
- Attend training sessions on new products, sales techniques, and customer service.
Key Skills:
- Excellent verbal and written communication skills.
- Strong interpersonal skills, with the ability to connect and build relationships with customers.
- Knowledge of lab-grown diamonds, jewelry design, and industry trends.
- Persuasive sales techniques and ability to close deals.
- Customer-oriented mindset, with a focus on providing a seamless shopping experience.
- Attention to detail, especially in product descriptions and customer preferences.
Qualifications:
- High school diploma or equivalent; a degree or certification in gemology or jewelry sales is a plus.
- Previous experience in the jewelry or luxury goods sector (lab-grown diamond experience is highly desirable).
- Proficiency in point-of-sale systems and basic computer skills.
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