Native Teams | Vice President of Customer Success

2 days ago

india Native Teams Full time

Native Teams is a leading global platform that specializes in providing streamlined work payments, employment, and tax management solutions for freelancers, remote workers, and their employers.


We are expanding our global team and we’re looking for a VP of Customer Success to bring their wider knowledge and help us get our product and service more widely known and used.


Would you like to take on a new challenge in the field of Customer Experience in a successful fast-growing global start-up?



Location: Remote

Type: Permanent

Salary Range: Flexible



Key Responsibilities

  • First and foremost, as a VP of Customer Success, you should have a true passion for customer support, improving customer experience and the product you are selling.
  • Developing and implementing a comprehensive customer engagement strategy to increase customer loyalty, retention, and satisfaction.
  • Collaborate with cross-functional teams (Product, Sales, Operations, Legal, Finance) to integrate customer insights into product development and overall enhancements.
  • Lead, develop, and inspire the Customer Success, Support, and Account Management teams. Providing guidance, setting goals, and implementing training programs to ensure team members are equipped to deliver exceptional service.
  • Utilizing data analytics to gain insights into customer behavior and trends, and leveraging these insights to enhance B2B and B2C customer experience (CSAT, Handle Time, First Response, NPS, and many more)
  • Oversee and ensure that the team's performance metrics and KPIs are met, including customer onboarding, activation, adoption, value realization, and NPS.
  • Drive initiatives to increase customer engagement, product adoption, and overall satisfaction.
  • Work closely with the Native Team’s leadership team on cross-functional projects and provide valuable insights regarding the current customer base.
  • Engage with diverse stakeholders including economic buyers, champions, and daily users to drive adoption and value realization.


Requirements


  • Bachelor’s degree in Business, Marketing, or a related field; MBA preferred.
  • Proven experience in a leadership role within customer success or account management, preferably in the fintech or HRtech industry.
  • Strong understanding of financial technology trends and customer needs in the HRtech market.
  • Exceptional leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Analytical mindset with the ability to use data-driven insights to inform decisions.
  • Demonstrated success in building and maintaining strong, long-term customer relationships.
  • Fluency in English, with strong negotiation and presentation skills.
  • Thrive in working in a fast-paced collaborative environment
  • Value autonomy and transparency
  • Has a ‘default to action’ mentality
  • Self-starter and deeply motivated to deliver


Benefits


  • Dynamic and interesting work in an early-stage, funded startup
  • Ability to influence the next stages of our growth
  • Flexible work environment
  • Competitive salary
  • Experience working in the ever-changing world of fintech
  • Opportunities for professional and personal growth
  • Additional employee benefits



Join our team at Native Teams, a fast-growing global start-up. We're looking for driven, passionate individuals to join us as we continue to expand our reach and impact.


At Native Teams, we pride ourselves on our dynamic and supportive work environment, where we encourage personal and professional growth. We believe in hiring talented individuals from diverse backgrounds, not only because we should do it but because fresh perspectives improve our team and the decisions we make. Our multicultural team is made up of young, energetic, and positive people who are passionate about what they do.


As part of our team, you’ll reflect the people we serve and will have the opportunity to work with thousands and impact millions of lives around the world.


If you're looking for a challenging and rewarding career, as well as the chance to be part of a team that's making a real difference in the world, then we want to hear from you.


Apply now to join the Native Teams family and take the first step toward a brighter future

  • Native Teams | Vice President of Customer Success

    3 weeks ago

    india Native Teams Full time

    Native Teams is a leading global platform that specializes in providing streamlined work payments, employment, and tax management solutions for freelancers, remote workers, and their employers.We are expanding our global team and we’re looking for a VP of Customer Success to bring their wider knowledge and help us get our product and service more widely...

  • Vice president of customer success

    2 weeks ago

    India Native Teams Full time

    Native Teams is a leading global platform that specializes in providing streamlined work payments, employment, and tax management solutions for freelancers, remote workers, and their employers. We are expanding our global team and we’re looking for a VP of Customer Success to bring their wider knowledge and help us get our product and service more...

  • Vice President of Customer Success

    3 weeks ago

    India Native Teams Full time

    Native Teams is a leading global platform that specializes in providing streamlined work payments, employment, and tax management solutions for freelancers, remote workers, and their employers. We are expanding our global team and we’re looking for a VP of Customer Success to bring their wider knowledge and help us get our product and service more...

  • Vice President of Customer Success

    3 weeks ago

    India Native Teams Full time

    Native Teams is a leading global platform that specializes in providing streamlined work payments, employment, and tax management solutions for freelancers, remote workers, and their employers. We are expanding our global team and we’re looking for a VP of Customer Success to bring their wider knowledge and help us get our product and service more widely...

  • Vice President of Customer Success

    3 weeks ago

    India Native Teams Full time

    Native Teams is a leading global platform that specializes in providing streamlined work payments, employment, and tax management solutions for freelancers, remote workers, and their employers.We are expanding our global team and we’re looking for a VP of Customer Success to bring their wider knowledge and help us get our product and service more widely...

  • Founding Teams | Vice President of Technology

    3 weeks ago

    india Founding Teams Full time

    Company DescriptionFoundingTeams.ai is an AI Tech Incubator and talent marketplace. We are supporting the next generation of AI startup founders with the resources they need including engineering, product, sales, marketing and operations staff to create and launch their product.Role DescriptionThis is a part-time remote role for a Vice President of...

  • Founding Teams | Vice President of Technology

    3 weeks ago

    india Founding Teams Full time

    Company Description FoundingTeams.ai is an AI Tech Incubator and talent marketplace. We are supporting the next generation of AI startup founders with the resources they need including engineering, product, sales, marketing and operations staff to create and launch their product. Role Description This is a part-time remote role for a Vice President of...

  • Founding Teams | Vice President of Technology

    3 weeks ago

    india Founding Teams Full time

    Company Description FoundingTeams.ai is an AI Tech Incubator and talent marketplace. We are supporting the next generation of AI startup founders with the resources they need including engineering, product, sales, marketing and operations staff to create and launch their product. Role Description This is a part-time remote role for a Vice President of...

  • Director of Customer Retention

    3 weeks ago

    India Native Teams Full time

    Native Teams is a pioneering fintech platform dedicated to streamlining work payments, employment, and tax management solutions for freelancers and remote workers worldwide.We are seeking an accomplished Director of Customer Retention to bring their expertise in customer success and drive our product's adoption and usage globally.This is a unique opportunity...

  • Head of Customer Experience Strategy

    4 days ago

    India Native Teams Full time

    Native Teams is a leading global platform specializing in streamlined work payments, employment, and tax management solutions for freelancers, remote workers, and their employers.We are expanding our global team and seeking a seasoned leader to drive customer success and product growth. As the Head of Customer Experience Strategy, you will leverage your...

  • Vice president of sales

    2 months ago

    India ValueMatrix.AI Jobs Full time

    Role Des cription This is a full-time remote role for a Vice President of Sales at Value Matrix. AI. The Vice President of Sales will be responsible for leading and managing the sales team, developing and implementing sales strategies, and achieving sales targets. They will also be responsible for building and maintaining relationships with key clients,...

  • Vice President of Sales

    2 months ago

    India Discoveries Quintessential Full time € 40,00,000

    Position: Vice President of Sales Location: Mumbai Working Days: 5 Days a Week Working Hours: Standard Business Hours Compensation: Up to ₹40 LPA Are you a dynamic leader ready to take the next big step in your sales career? Join a thriving Edu-Fintech company that is reshaping the financial landscape for the education sector! We are seeking a Vice...

  • Vice President of Sales

    2 months ago

    India ValueMatrix.AI Jobs Full time

    Role Des criptionThis is a full-time remote role for a Vice President of Sales at ValueMatrix.AI. The Vice President of Sales will be responsible for leading and managing the sales team, developing and implementing sales strategies, and achieving sales targets. They will also be responsible for building and maintaining relationships with key clients,...

  • Vice President of Sales

    2 months ago

    India ValueMatrix.AI Jobs Full time

    Role Description This is a full-time remote role for a Vice President of Sales at ValueMatrix.AI. The Vice President of Sales will be responsible for leading and managing the sales team, developing and implementing sales strategies, and achieving sales targets. They will also be responsible for building and maintaining relationships with key clients,...

  • Vice President of Sales

    1 month ago

    India ValueMatrix.AI Jobs Full time

    Role Des > cription This is a full-time remote role for a Vice President of Sales at ValueMatrix.AI. The Vice President of Sales will be responsible for leading and managing the sales team, developing and implementing sales strategies, and achieving sales targets. They will also be responsible for building and maintaining relationships with key clients,...

  • Vice President of Sales

    2 months ago

    India ValueMatrix.AI Jobs Full time

    Role Des > cription This is a full-time remote role for a Vice President of Sales at ValueMatrix.AI. The Vice President of Sales will be responsible for leading and managing the sales team, developing and implementing sales strategies, and achieving sales targets. They will also be responsible for building and maintaining relationships with key clients,...

  • Vice President of Sales

    3 months ago

    india Discoveries Quintessential Full time

    Position: Vice President of SalesLocation: MumbaiWorking Days: 5 Days a WeekWorking Hours: Standard Business HoursCompensation: Up to ₹40 LPAAre you a dynamic leader ready to take the next big step in your sales career? Join a thriving Edu-Fintech company that is reshaping the financial landscape for the education sector!We are seeking a Vice President of...

  • Wenger & Watson | Vice President

    4 weeks ago

    india Wenger & Watson Full time

    The Senior Vice President (SVP) or Vice President (VP) for the Healthcare Payer domain will lead the strategic vision, operations, and innovation for the organization's payer-related services. This executive will be responsible for driving initiatives that improve payer processes, enhance member and provider experiences, and optimize cost and efficiency. The...

  • Vice President of Sales

    4 weeks ago

    India Shyam Future Tech Private Limited Full time

    We have an Opening for Vice President IT Sales( International) with Shyam Future Tech at Kolkata location . Job Location : Kolkata (HO) Company Description Shyam Future Tech Pvt. Ltd is the IT arm of the renowned Indian conglomerate Shyam Steel with over 60 years of industry experience in various sectors. The company specializes in Web & Mobile App...

  • Vice President of Sales

    1 month ago

    India Pashtek • Salesforce and SAP Partner Full time

    Job Title: Vice President of Sales - Salesforce PracticeLocation: India (Remote)Shift: 2nd Shift (to align with US business hours)Company: PashtekAbout Pashtek:Pashtek is a leading provider of Salesforce Professional Services and Consulting, helping businesses transform through Salesforce solutions. Our Salesforce Practice is at the forefront of innovative...