Technical Support Associate

3 weeks ago

hyderabad, India Tech Mahindra Full time

Job Description:Title: Technical Support AssociateWork Location: Bahadurpally, HyderabadJob Type: Fulltime 100% Onsite (Work from Office)Pay Rate: Depending on experienceStart Date: Immediately (Excellent Communication is mandatory)Preferred Skills: Troubleshoot, ITIL, BSOD, ServiceNow, Active Directory/ MS Outlook/ MS Suite / MS OfficeInterview Rounds: 1) V&A Round 2) Technical RoundAll rounds will be face to face.Walk in Date: 3rd October & 4th OctoberTime: 11 AM to 2 PMOffice Address: TMTC SEZ, 1 A, Qutubullapur Mandal, Bahadurpally, Hyderabad, Telangana 500043Role Overview: • Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues. • Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security. • Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team. • First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.) • Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred. • Perform post-resolution follow-ups to help requests or incidents. • Research issues and resolves technical problems. • Creating/updating knowledge articles and support processes functionsExperience Required: • Experience – Min. 6 Month to 1 Year (Mandatory) and 1 to 2 Years (Preferred) • Exceptional written and verbal communication skill. • Exceptional ability to multitask. • Exceptional ability to adapt and learn new platforms and skills on the fly. • Exceptional sense of urgency • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. • Ability to work under pressure involves dealing with constraints which are often outside of your control - these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems. • Good to have - Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365 • Good to have – ITIL Knowledge • Graduate from an accredited institution or Under-graduate with relevant technical experience • Previous customer/technical support or technology experienceTech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions

  • Technical Support Associate

    2 weeks ago

    Hyderabad, Telangana, India Mazenet solution Full time

    Job Title: Technical Support AssociateOverview: Mazenet Solution is seeking a highly skilled Technical Support Associate to join our team. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences.Key Responsibilities:• Respond to customer inquiries via...

  • Customer Support

    4 weeks ago

    Hyderabad, Telangana, India MoSahay Associate Full time

    Job description Role Customer Support/Merchant Support Associate. Industry Type - BPO. Employment Type-Full Time, Permanent. Education Qualification - Tech Mahindra Info City Gate no 2 -Survey No. 64, Unit No.12, Plot No. 35 & 36 Hi-Tech City Layout, Jubilee Enclave, Madhapur, Telangana 500081. **Job Types**: Full-time, Permanent Pay: ₹22,000.00 -...

  • Customer Support Associate

    5 months ago

    Secunderabad H.O, Hyderabad, Telangana, India MoSahay Associate Full time

    Certainly! Below is a detailed job description for a Customer Support role: **Job Title**: Customer Support Representative **Location**: Hyderabad **Job Type**: Full-Time **Reports To**: Customer Support Manager **Job Summary**: We are seeking a motivated and customer-focused individual to join our Customer Support team. The Customer Support...

  • Technical Support Specialist

    3 weeks ago

    Hyderabad, Telangana, India Tech Mahindra Full time

    Job Title: Technical Support AssociateWe are seeking a highly skilled and motivated Technical Support Associate to join our team at Tech Mahindra. As a Technical Support Associate, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to customer requests via phone, email, and...

  • Technical Support Specialist

    3 weeks ago

    Hyderabad, Telangana, India Tech Mahindra Full time

    Job Title: Technical Support AssociateAt Tech Mahindra, we are seeking a highly skilled and motivated Technical Support Associate to join our team. As a Technical Support Associate, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to customer requests and provide timely and...

  • Process Associate

    5 days ago

    Hyderabad, Telangana, India Genpact Full time

    Job Title: Process AssociateJob Summary:We are seeking a highly skilled Process Associate to provide technical support to our clients. As a key member of our team, you will be responsible for handling customer inquiries, resolving technical issues, and delivering exceptional customer service.Key Responsibilities:Handle customer requests and issues through...

  • Process Associate

    1 week ago

    Hyderabad, Telangana, India Genpact Full time

    Job Description:At Genpact, we are seeking a highly skilled Process Associate - Technical Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our customers, ensuring timely resolution of their issues and delivering a world-class customer experience.Key Responsibilities:Handle customer...

  • Technical Support Specialist

    5 days ago

    Hyderabad, Telangana, India Genpact Full time

    Job Summary:Genpact is seeking a Technical Associate - Service Desk L1 to join our team. As a Technical Associate, you will be responsible for providing technical support to employees and ensuring that all IT-related issues are resolved in a timely manner.Key Responsibilities:Handle technical issues reported through various ticketing tools within agreed...

  • Technical Services Associate

    3 weeks ago

    Hyderabad, Telangana, India MNR Solutions Full time

    Job Title: Associate Technical Services EngineerWe are seeking a highly skilled and motivated Associate Technical Services Engineer to join our team at MNR Solutions in Hyderabad. The ideal candidate will have 2 to 5 years of experience in technical services, with a strong focus on problem-solving and customer support.Key Responsibilities:Technical Support:...

  • Technical Support Associate

    1 month ago

    Hyderabad, India Tech Mahindra Full time

    Job Description:Title: Technical Support AssociateWork Location: Bahadurpally, HyderabadJob Type: Fulltime 100% Onsite (Work from Office)Pay Rate: Depending on experienceStart Date: Immediately (Excellent Communication is mandatory)Preferred Skills: Troubleshoot, ITIL, BSOD, ServiceNow, Active Directory/ MS Outlook/ MS Suite / MS OfficeInterview Rounds: 1)...

  • Technical Support Associate

    3 weeks ago

    Hyderabad, India Tech Mahindra Full time

    Job Description: Title: Technical Support Associate Work Location: Bahadurpally, Hyderabad Job Type: Fulltime 100% Onsite (Work from Office) Pay Rate: Depending on experience Start Date: Immediately (Excellent Communication is mandatory) Preferred Skills: Troubleshoot, ITIL, BSOD, ServiceNow, Active Directory/ MS Outlook/ MS Suite / MS Office Interview...

  • Technical Support Associate

    1 month ago

    hyderabad, India Tech Mahindra Full time

    Job Description:Title: Technical Support AssociateWork Location: Bahadurpally, HyderabadJob Type: Fulltime 100% Onsite (Work from Office)Pay Rate: Depending on experienceStart Date: Immediately (Excellent Communication is mandatory)Preferred Skills: Troubleshoot, ITIL, BSOD, ServiceNow, Active Directory/ MS Outlook/ MS Suite / MS OfficeInterview Rounds: 1)...

  • Technical support associate

    3 weeks ago

    Hyderabad, India Tech Mahindra Full time

    Job Description: Title: Technical Support Associate Work Location: Bahadurpally, Hyderabad Job Type: Fulltime 100% Onsite (Work from Office) Pay Rate: Depending on experience Start Date: Immediately (Excellent Communication is mandatory) Preferred Skills: Troubleshoot, ITIL, BSOD, Service Now, Active Directory/ MS Outlook/ MS Suite / MS Office Interview...

  • Cse (Customer Support Executive)

    5 months ago

    Secunderabad H.O, Hyderabad, Telangana, India MoSahay Associate Full time

    *Job Title: Customer Support Executive** **Location**: [Secunderabad] **Department**: Customer Support/Service **Reports To**: Customer Support Manager **Company Overview**: Tech Mahindra is a leading provider of IT, networking technology solutions, and Business Process Outsourcing (BPO) services. We are committed to providing innovative solutions and...

  • Technical Support Associate

    1 month ago

    Hyderabad, India Tech Mahindra Full time

    Job Description:Title: Technical Support AssociateWork Location: Bahadurpally, HyderabadJob Type: Fulltime 100% Onsite (Work from Office)Pay Rate: Depending on experienceStart Date: Immediately (Excellent Communication is mandatory)Preferred Skills: Troubleshoot, ITIL, BSOD, ServiceNow, Active Directory/ MS Outlook/ MS Suite / MS OfficeInterview Rounds: 1)...

  • Technical Support Associate

    1 month ago

    Hyderabad, India Tech Mahindra Full time

    Job Description:Title: Technical Support AssociateWork Location: Bahadurpally, HyderabadJob Type: Fulltime 100% Onsite (Work from Office)Pay Rate: Depending on experienceStart Date: Immediately (Excellent Communication is mandatory)Preferred Skills: Troubleshoot, ITIL, BSOD, ServiceNow, Active Directory/ MS Outlook/ MS Suite / MS OfficeInterview Rounds: 1)...

  • Technical Support Team Lead

    1 week ago

    Hyderabad, Telangana, India RealPage, Inc. Full time

    About the RoleThe Technical Support Team Lead at RealPage, Inc. is responsible for leading a team of technical support associates who provide assistance to customers using RealPage software products.The ideal candidate will have a deep understanding of the inner workings of our products and will be able to perform technical analysis to communicate solutions...

  • Technical Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India Mazenet solution Full time

    Job Details:Designation: Process ExecutiveCTC: INR LPAJob Location: HyderabadAt Mazenet solution, we're seeking a skilled Technical Support Associate to join our team. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients through various channels, including phone, email, chat, and social...

  • Technical Support Associate

    1 month ago

    Hyderabad, India Tech Mahindra Full time

    Job Description: Title: Technical Support Associate Work Location: Bahadurpally, Hyderabad Job Type: Fulltime 100% Onsite (Work from Office) Pay Rate: Depending on experience Start Date: Immediately (Excellent Communication is mandatory) Preferred Skills: Troubleshoot, ITIL, BSOD, ServiceNow, Active Directory/ MS Outlook/ MS Suite / MS Office ...

  • Technical Support Specialist

    3 weeks ago

    Hyderabad, Telangana, India Kofax Full time

    Job Purpose:The Technical Support Engineer is responsible for delivering high-quality technical support to partners, customers, and internal teams, including Database Administrators, System Administrators, and IT Managers. This role requires frequent collaboration with Product Development and Consulting Services to deliver comprehensive solutions and...