myGwork | Senior Program Manager, IT Services

2 days ago

gurgaon, India myGwork Full time
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
DESCRIPTION:
At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online.
We hire the world's brightest minds and offer them an environment where they can relentlessly innovate for our customers. As a member of our IT Services organization, you will have an opportunity to make a valuable contribution to that goal.
Amazon has an immediate opening for a Program Manager in our Amazon corporate office. This role will focus on improving operational efficiency program for Amazon IT Services. The Program Manager delivers complex medium to large scale projects from initiation through delivery. Your focus is on cross-functional projects that serve major parts of the business, are business critical, and may be global in nature. You may lead other program managers for large projects and recommend improvements in the way projects are scoped, tested, and deployed across the company. This will require you to communicate across departments as an authority on project issues to business managers, engineers, and executives. You will also support critical relationships with customers, and negotiate agreements with suppliers or other external partners. This role will require you to discover, improve and invent mechanisms to engage our internal customers, gather feedback, and help drive initiatives to improve the overall customer experience of IT.
As the Program Manager, you will collaborate with technical and business team members to create products/features or processes. You are the primary escalation point for project team members. You understand the program's customers and advocate on their behalf, communicating business objectives to team and stakeholders to deliver the best product/feature or system/process with most efficient use of resources and technologies. You manage the creation of product/feature prototypes. You will write clear and detailed functional specifications based on complex business requirements, and serve as an authority on project issues to business managers, engineers, and other program managers.
Key job responsibilities
- Develop operational strategy and write project proposals.
- Lead region-wide projects, end to end, to deploy solutions in APAC.
- Develop functional requirements (tech and non-tech), localized for country specific compliance.
- Liaise directly with regional leadership and peers on defining project scope, goals, and deliverables.
- Develop and improve project and program management processes.
- Facilitate Quarterly Business Reviews with peer organizations reviewing past performance, Future onboarding requests, and service improvement opportunities.
- Improve existing global programs such as Incident, Problem, and Change Management, diving deep to identify issues and gaps and establishing a plan going forward.
- Partner with Service Owners including Enterprise Engineering, Networking, Business Intelligence and Product Management to influence the development, design, and reporting of On-Premise tooling.
- To accomplish this the candidate must have a solid understanding of IT infrastructure and End User computing in a corporate environment.
About the team
Global On-Premise provides IT support to corporate Amazonians in eight key functional areas: In-Person Support (IPS), Audio Visual Meeting Room Support (AV), Infrastructure Support (IS), Day1 Hardware On-Boarding (HOT), Logistics (forward and reverse), Vending Support, Events (On-campus /Off-campus), Livestream Meetings, and Incident Management (IMT).
BASIC QUALIFICATIONS:
- 14+ years of professional experience in operations, product development, or asset management
- 5+ years of relevant business leadership, setting and influencing strategic direction
- BA/BS degree
- 6+ years of program management experience, managing medium-to-large scale programs
PREFERRED QUALIFICATIONS:
- Experience operating successfully in a fast-paced, results-oriented environment, and have the ability to influence senior business leaders through verbal and written communication, logical reasoning, and the presentation of alternatives
- Solid business judgment capable of driving an organization to the right results with a focused, pragmatic approach to the business
- Experience managing global programs
- Experience working with or on product development teams
- Asset management experience
- Ability to communicate complex topics simply with profound insight and deep understanding

  • Senior Program Manager, IT Services

    2 days ago

    Gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online.We hire the world's brightest...

  • myGwork | Program Manager, Training

    2 days ago

    gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:To meet the growing demand for Amazon Web Services around the globe, we need exceptionally talented, bright, and driven people. We're seeking a dynamic,...

  • myGwork | Program Manager II, Customer Trust External Relations

    2 days ago

    gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Customer Trust External Relations (CTXR) ensures global thought-leaders, brands, policymakers, regulators, consumer advocates, and media understand how Amazon...

  • myGwork | Regional Program Manager, AWS re/Start

    2 days ago

    gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:AWS re/Start is a workforce development program. Created as a direct response to our customers and partners who were finding it difficult to source cloud talent on...

  • myGwork | Sr. Manager, Ops Strategy, Amazon Business CS

    2 days ago

    gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:At Amazon, our mission is to be the world's most customer-centric company. To achieve this, we're seeking exceptionally talented, bright, and driven individuals to...

  • Senior Business Development Manager

    2 days ago

    Gurgaon, Haryana, India myGwork Full time

    About MyGworkMyGwork is an inclusive employer and a member of the LGBTQ+ business community. We value diversity and believe in creating a work environment that empowers our employees to deliver exceptional results.Job Title: Senior Business Development ManagerAbout the RoleWe are seeking a highly skilled Senior Business Development Manager to join our team...

  • myGwork | Business Development Manager

    2 days ago

    gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:As cloud technologies continue to transform businesses, skilled individuals are in high demand. At AWS Training and Certification (T&C), we are passionate about...

  • myGwork | Account Management Associate

    2 days ago

    gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for...

  • myGwork | Senior Financial Analyst

    2 days ago

    gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon seeks a Senior Financial Analyst for Operations Finance team. The person would play a key role indriving the business agenda. This includes, among other...

  • myGwork | Software Development Manager, Shiptech

    2 days ago

    gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Amazon has come a long way since opening on the World Wide Web in July 1995. Today, we operate retail websites in multiple countries across geographies, offering...

  • myGwork | Strategic Account Manager

    2 days ago

    gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:We are looking for a Strategic Account Manager responsible for the growth and development of some of the most influential sellers on the Amazon.in marketplace. The...

  • myGwork | HRBP

    2 days ago

    gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Summary DescriptionThe individual will implement HR plans and solutions in order to achieve strategic business initiatives and deliver results. The candidate will...

  • myGwork | Account Manager, Amazon Shipping

    2 days ago

    gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:JOB DESCRIPTIONAmazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands...

  • APAC Cloud Security Audit Program Director

    2 days ago

    Gurgaon, Haryana, India myGwork Full time

    About Amazon">Amazon is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We strive to be Earth's Best Employer, offering endless knowledge-sharing, training, and career-advancing resources to help you develop into a better-rounded professional.">Job Summary">We are looking for an experienced...

  • Program Manager, Training

    2 days ago

    Gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:To meet the growing demand for Amazon Web Services around the globe, we need exceptionally talented, bright, and driven people. We're seeking a dynamic,...

  • myGwork | Sr. SLP Manager, IN SLP

    2 days ago

    gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The primary objective of the Sr. Security & Loss Prevention Manager is to ensure the protection of people & assets of amazon sites in accordance with GSO guidelines...

  • myGwork | Team Manager

    2 days ago

    gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Whenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work. Search Ops team helps Search...

  • myGwork | Software Development Engineer, ADS

    2 days ago

    gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Do you thrive on diving deep into complex systems and turning that insight into big-picture, strategic thinking to create simplistic and elegant digital experiences?...

  • myGwork | Strategic Account Manager, Amazon

    2 days ago

    gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:We are looking for a Strategic Account Manager responsible for the growth and development of some of the most influential sellers on the Amazon.in marketplace. The...

  • myGwork | Delivery Practice Manager, AWS Professional Services

    2 days ago

    gurgaon, India myGwork Full time

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:At AWS, we are looking for a Delivery Practice Manager with a successful record of leading enterprise customers through a variety of transformative projects...