Voip engineer

7 days ago

Pune, India Talent Corner HR Services Pvt Ltd Full time
VOIP Provisioning Analyst
The Provisioning Analyst I is responsible for managing and coordinating telecommunication carrier processes, including understanding, initiating, and handling ILEC/CLEC facility requests for services like T1, PRI, ADI, HSIA, Ethernet, OCN, IXC, POTS, DIDs, Broadband, VOIP, and Fiber. This role requires technical expertise in provisioning, Vo IP system management, and a commitment to ensuring service delivery within established timelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Telecommunication Service Management:
o Prepare and submit Access/Local Service Requests (ASR/LSR/SI) for loop, transport, cross-connect, Ethernet NNI, and related services.
o Coordinate with carriers to manage critical installation dates and milestones.
o Escalate orders and liaise with vendors/carriers when necessary.
2. Vo IP System Management:
o Design, configure, and deploy Vo IP systems to meet organizational needs.
o Maintain, upgrade, and troubleshoot Vo IP infrastructure.
o Provide technical support for Vo IP-related issues and monitor system performance.
o Set up and manage Vo IP user accounts and permissions.
3. Database and Order Management:
o Monitor work-in-progress databases to ensure timely service delivery.
o Maintain accurate records of order statuses, including order numbers, circuit IDs, FOC documentation, and milestones.
4. Process Improvement:
o Identify opportunities for process enhancements to improve efficiency and quality.
o Participate in continuous process improvement initiatives.
o Provide feedback on proposed changes to internal procedures.
5. Documentation and Support:
o Create, maintain, and update internal documentation.
o Act as a resource to assist team members and provide expertise as needed.
o Serve as a backup for other Provisioning Analyst positions when required.
6. Specialized Tasks:
o Load Mac/IMEI into Netsapiens/Broadsoft switch for equipment registration using OEM portals (e.g., ZTP).
EDUCATION AND EXPERIENCE:
 Bachelor’s degree in Computer Science, Information Systems, or a related field.
 Minimum of 3 years of experience in Vo IP engineering, telecommunications provisioning, or a related field.
 Technical aptitude and knowledge of wireline telecommunications technologies and terminology.
TECHNICAL REQUIREMENTS:
Proficiency in Vo IP protocols, technologies, and standards (e.g., SIP, Broadsoft, soft switches).
 Experience with Vo IP hardware/software systems (e.g., PBX, IP Phones, and Voice Gateways).
 Knowledge of relevant IT systems, including VOM, BOSS, Share Point, COM, Telecare, Quick Basic, and Loki.

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