Talent Corner HR Services Pvt Ltd | Voip Engineer | pune
6 days ago
VOIP Provisioning Analyst
The Provisioning Analyst I is responsible for managing and coordinating telecommunication carrier processes, including understanding, initiating, and handling ILEC/CLEC facility requests for services like T1, PRI, ADI, HSIA, Ethernet, OCN, IXC, POTS, DIDs, Broadband, VOIP, and Fiber. This role requires technical expertise in provisioning, VoIP system management, and a commitment to ensuring service delivery within established timelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Telecommunication Service Management:
o Prepare and submit Access/Local Service Requests (ASR/LSR/SI) for loop, transport, cross-connect, Ethernet NNI, and related services.
o Coordinate with carriers to manage critical installation dates and milestones.
o Escalate orders and liaise with vendors/carriers when necessary.
2. VoIP System Management:
o Design, configure, and deploy VoIP systems to meet organizational needs.
o Maintain, upgrade, and troubleshoot VoIP infrastructure.
o Provide technical support for VoIP-related issues and monitor system performance.
o Set up and manage VoIP user accounts and permissions.
3. Database and Order Management:
o Monitor work-in-progress databases to ensure timely service delivery.
o Maintain accurate records of order statuses, including order numbers, circuit IDs, FOC documentation, and milestones.
4. Process Improvement:
o Identify opportunities for process enhancements to improve efficiency and quality.
o Participate in continuous process improvement initiatives.
o Provide feedback on proposed changes to internal procedures.
5. Documentation and Support:
o Create, maintain, and update internal documentation.
o Act as a resource to assist team members and provide expertise as needed.
o Serve as a backup for other Provisioning Analyst positions when required.
6. Specialized Tasks:
o Load Mac/IMEI into Netsapiens/Broadsoft switch for equipment registration using OEM portals (e.g., ZTP).
EDUCATION AND EXPERIENCE:
Bachelor’s degree in Computer Science, Information Systems, or a related field.
Minimum of 3 years of experience in VoIP engineering, telecommunications provisioning, or a related field.
Technical aptitude and knowledge of wireline telecommunications technologies and terminology.
TECHNICAL REQUIREMENTS:
Proficiency in VoIP protocols, technologies, and standards (e.g., SIP, Broadsoft, soft switches).
Experience with VoIP hardware/software systems (e.g., PBX, IP Phones, and Voice Gateways).
Knowledge of relevant IT systems, including VOM, BOSS, SharePoint, COM, Telecare, QuickBasic, and Loki.
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