Grow Your Staff | Operations Associate | delhi
10 hours ago
The role will have excellent growth opportunities. You will work directly with the team based in New York.
Experience required : 2-5 years
CTC : INR 7-11 LPA + Night Shift Allowance
Location : Remote
Time : 6:30 PM to 3:30 AM IST (Monday - Friday)
Responsibilities
Order Team
Resolve stock issue tickets, licensing tickets, and other miscellaneous tickets efficiently.
Serve as a backup for the Order Processing team during periods of low order pool volume.
Process sample orders and manage associated documentation.
Update Printer Capacity Management System (PCMS) ratings to maintain accurate production data.
Perform ad hoc tasks and support additional responsibilities during the slow season.
Prepare reports and contribute to reporting tasks and projects as required.
Pre-Order Team
Provide accurate pricing quotes using available tools and resources.
Collaborate with teams to resolve order issues, share feedback, and enhance the licensing experience at the company.
Monitor timelines and address licensing-related inquiries from Campus Managers.
Conduct order verification, data entry for reporting, and Shopify/Group order checks.
Assign schools when client-provided proofs are received directly.
Upload proofs to licensing portals to facilitate single-use license processing.
Qualifications
Bachelor’s or Master’s degree in Operations/Business, or a related field
1–5 years of experience in operations, logistics, or a similar domain
Proven ability to handle complex tasks and meet tight deadlines effectively
Strong decision-making skills with the ability to work independently and with minimal supervision
Excellent verbal, written, and interpersonal communication skills
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