Grow Your Staff | Customer Service Associate | delhi
7 days ago
The role will have excellent growth opportunities. You will work directly with the team based in New York.
Experience required : 2-4 years
CTC : INR 4-6 LPA
Location : Remote
Time : 6:30 PM to 3:30 AM IST (Monday - Friday)
Responsibilities
Serve as the primary point of contact for customers, handling inbound calls, texts, and chats with professionalism and empathy.
Actively listen to customer concerns, provide clear and timely solutions, and ensure a seamless resolution process.
Collaborate with internal teams to address customer inquiries and resolve issues effectively.
Maintain accurate and up-to-date records of customer interactions, feedback, and resolutions in the CRM system.
Proactively identify and escalate complex issues to the appropriate teams while ensuring customer satisfaction.
Build lasting relationships with customers by treating each interaction as an opportunity to create a positive and memorable experience.
Stay updated on products, services, and policies to provide accurate and helpful information to customers.
Monitor and analyze customer feedback to identify trends and suggest improvements to enhance the overall customer experience.
Support team projects and initiatives aimed at improving processes and elevating the quality of customer service.
Qualifications
Bachelor’s or Master’s degree in Business, or a related field
1–5 years of experience in customer service or a related domain
1 year+ of hands-on experience with help desk tools such as Zendesk
Proficiency in handling both phone-based and chat-based customer service interactions
Strong analytical and organizational skills
Excellent verbal, written, and interpersonal communication skills
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