After-Hours Caller: Medical Office

7 days ago

Vijayawada, India Virtual Practice Solutions Full time € 25,000 - € 30,000

Location: Remote (India)Compensation: ₹25,000 - 30,000 INR per monthShift: Early Morning / Day ShiftAbout the RoleWe are seeking a dependable and highly professional Virtual Medical Assistant (VMA) with experience in front desk operations and after-hours medical office calling for a US-based medical practice. The ideal candidate will have 2–3 years of relevant experience, strong communication skills, and the ability to work independently while maintaining accuracy and compassion in patient interactions. A medical background is preferred.You will play a critical role in ensuring smooth communication between patients and clinic providers by managing calls, documenting accurately, and following established triage protocols.Key Responsibilities- Handle incoming patient calls with professionalism, empathy, and a patient-first approach.- Assess caller needs and provide appropriate responses based on clinic guidelines and protocols.- Escalate urgent issues to the on-call provider and ensure timely follow-up when required.- Manage appointment scheduling, cancellations, and rescheduling based on clinic preferences.- Document all patient interactions clearly and accurately within the EHR system.- Review and update patient charts as needed to support care coordination.- Assist with medication refill requests, message forwarding, and administrative tasks.- Maintain confidentiality and compliance with HIPAA and clinic policies.- Communicate effectively with providers and clinic staff to ensure seamless operations.- Identify recurring issues and communicate trends to leadership for process improvement.- Demonstrate strong judgment and decision-making in navigating patient concerns after hours.Requirements- 2–3 years of experience as a front desk medical assistant, virtual medical assistant, or in after-hours medical office calling (US-Based Medical Practice)- Medical background preferred- Excellent spoken and written English communication- Strong proficiency in EHR navigation and documentation- Ability to multitask, prioritize, and manage high call volumes- Strong problem-solving skills and attention to detail- Ability to follow protocols accurately- Reliable internet connection and a quiet, professional remote workspace- High level of professionalism, punctuality, and accountabilityWhat We Offer- Competitive compensation- Fully remote work environment- Supportive and collaborative team- Opportunities for growthIf you have the experience and passion for providing exceptional patient support, we would love to hear from you.

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