Remote Support Analyst

23 hours ago

Chennai, India CYGNVS Full time
Our Customer Support Analyst will be working on addressing customer issues, guiding the customers on the usage of the product and working closely with the customer support, the solution architects’ team and engineering teams to provide a fulfilling experience to our customers.
Handling customer data import / export from production systems.
• Ensure that the customer data is properly updated in production systems.
• Processing confidential data and information according to guidelines.
• Helping develop product content for internal and external stakeholders.
• Bachelor’s degree from an accredited university or college in computer science.
• 3+ years of experience in product customer support.
• Ability to translate business requirements into non-technical, lay terms.
• Strong customer-relationship skills – responsiveness, sensitivity, diplomacy

Experience working with cloud-based products, preferably on AWS.
• Experience using issue tracking software like HubSpot, GitLab, JIRA etc.
• Knowledge in any scripting / programming language – Python / Java / JavaScript / Perl to automate manual repetitive tasks.
• Knowledge in fetching data from SQL / No SQL databases.

Competitive salary and comprehensive benefits package.
• Opportunities for continuous career growth and development.
• Exposure to cutting-edge technologies and advanced cybersecurity practices.
• Straightforward and transparent policies.

If you're fervent about software engineering and ready to make a significant impact, apply now

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