Technical Lead – ServiceNow ITSM

5 days ago

Delhi, India AvanteNow Full time

Job Title - Technical Lead – ServiceNow ITSMJob Type - RemoteExperience - 9+ YearsJob Summary:We are seeking a highly experienced and technically strong ServiceNow Technical Lead – ITSM to lead architecture, design, and development efforts for IT Service Management (ITSM) implementations on the ServiceNow platform. The ideal candidate should possess deep hands-on expertise in core ITSM modules, scripting, integrations, and ServiceNow best practices, along with a proven ability to lead teams and deliver enterprise-grade solutions.Key Responsibilities:Solution Architecture & Platform DesignLead the technical architecture and solution design for ServiceNow ITSM implementations, ensuring alignment with enterprise ITIL processes.Architect, configure, and customize core ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog, and SLA Management.Implement ServiceNow Agent Workspace, Service Operations Workspace, and mobile views for ITSM agents.Custom Development & ScriptingDevelop and maintain custom components including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Notifications, and Inbound Actions.Build and optimize workflows using Flow Designer, Workflow Editor, and Scripted Flows.Customize form views, list layouts, dashboards, and Performance Analytics widgets for ITSM reporting and analytics.IntegrationsIntegrate ServiceNow with external systems (e.g., Active Directory, monitoring tools, CMDB sources, ticketing systems) using REST/SOAP APIs, Integration Hub, and MID Server.Build Event Management or auto-ticketing integrations with tools like SolarWinds, Dynatrace, AppDynamics, Nagios, or Splunk if ITOM is in scope.Team Leadership & GovernanceLead and mentor a team of developers and admins in an Agile environment.Define technical standards, perform code reviews, and enforce platform governance and data model integrity.Support sprint planning, story grooming, and UAT coordination.Platform Management & OptimizationManage and support platform upgrades, cloning, patching, and performance tuning activities.Monitor and resolve platform-related performance and security issues.Optimize processes using AI Search, Virtual Agent, and Predictive Intelligence (if in use).Required Skills & Qualifications:9+ years of ServiceNow platform experience with 4+ years in ITSM module as a technical lead or senior developer.Deep knowledge of ITSM processes (ITIL v4 aligned) and hands-on implementation of Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog.Expertise in JavaScript, Glide APIs, Scoped Applications, Scripted APIs, and custom app development.Experience working with ServiceNow Studio, Update Sets, Application Repository, and ATF (Automated Test Framework).Solid understanding of data models, ACLs, and role-based access control.Experience with ServiceNow CMDB, Discovery, and/or Service Mapping is a strong plus.Exposure to DevOps integrations (e.g., Git, Jenkins, Azure DevOps) and CI/CD pipelines is a plus.Preferred Certifications:ServiceNow Certified System Administrator (CSA) – MandatoryServiceNow Certified Implementation Specialist – ITSM – Highly PreferredServiceNow Application Developer – PreferredITIL v4 Foundation Certification – Advantageous

  • ITSM Technical Lead

    2 weeks ago

    Delhi, Delhi, India beBeeTechnical Full time ₹ 25,00,000 - ₹ 45,00,000

    Technical Lead ITSMThis role involves leading the technical architecture and solution design for ServiceNow ITSM implementations to ensure alignment with enterprise ITIL processes.The ideal candidate should possess deep hands-on expertise in core ITSM modules, scripting, integrations, and ServiceNow best practices, along with a proven ability to lead teams...

  • ServiceNow ITSM Developer

    2 weeks ago

    Delhi, Delhi, India SMARTWORK IT SERVICES Full time

    Job title : ServiceNow ITSM Developer. Experience : 6 to 10 years. Employment type : Contract. Duration : 6 months. Location : Chennai, Bengaluru, Hyderabad, Pune, Mumbai, Delhi, Kolkata. Job Summary : We are seeking a highly skilled and experienced ServiceNow ITSM Developer to lead the design, development, and support of ServiceNow ITSM modules and...

  • ServiceNow ITSM Professional

    2 weeks ago

    Delhi, Delhi, India beBeeServiceNow Full time ₹ 12,00,000 - ₹ 16,00,000

    ServiceNow ITSM ExpertWe are seeking a skilled ServiceNow ITSM expert to enhance our team's capabilities. The ideal candidate will have experience in working with stakeholders to analyze and review business and technical requirements.Key Responsibilities:Develop, test, configure, and integrate modules from ServiceNow with a focus on all ITSM modules -...

  • ServiceNow ITSM Developer

    2 weeks ago

    Bengaluru, Delhi, Mumbai, NCR, India Saasvaap Techies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Responsible for analyzing and reviewing detailed business and technical requirements, and developing technical solutions using the ServiceNow platformprimarily focused on ITSM modules. Key Responsibilities: Develop, test, configure, and integrate ServiceNow ITSM modules: Incident, Request, Problem, Change, Knowledge, Portal, Flow Designer, and CSDM. Capture...

  • ServiceNow IT Specialist

    2 weeks ago

    Delhi, Delhi, India beBee Itsm Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    IT Service Management SpecialistWe are seeking a seasoned IT professional to oversee the management of IT service management processes, service catalogs, and user interface policies. The ideal candidate will have at least 6 years of experience with a minimum of 5 years of hands-on experience in relevant ITSM processes, service catalog management, and UI...

  • ServiceNow ITSM Developer

    2 weeks ago

    Bengaluru, Delhi, NCR, Pune, India Consult Asia Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Design, configure, and enhance ServiceNow ITSM modules. Develop custom scripts, workflows, and integrations (REST/SOAP). Automate incident, problem, and change processes while ensuring platform scalability and performance. Required Candidate profile5–10 years of ServiceNow with deep ITSM expertise. Strong in JavaScript, Glide API, REST/SOAP integrations,...

  • ServiceNow ITSM Developer

    2 weeks ago

    Bengaluru, Delhi, NCR, Pune, India Capgemini Full time US$ 90,000 - US$ 1,20,000 per year

    Over 6 years of experience in developing and customizing ServiceNow ITSM modules including Incident, Problem, Change, and Request Management.Strong expertise in JavaScript, Glide APIs, and building workflows, business rules, UI policies, and client scripts.Hands-on experience integrating ServiceNow with external systems using REST/SOAP APIs and LDAP/SSO...

  • ServiceNow ITSM Reporting Analyst

    7 days ago

    Delhi, Delhi, India Talpro Full time

    Job Description : We are seeking an experienced ITSM Reporting and Dashboard Analyst to join our team in a night shift role.As an ITSM Reporting and Dashboard Analyst, you will play a crucial role in developing and delivering impactful reports and dashboards using the ServiceNow platform.Your expertise in data analysis, reporting capabilities, and...

  • Servicenow Lead

    6 days ago

    Delhi, NCR, India Tanisha Systems Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Must have skills - ITOM/ CMDBJob Description:Leads ServiceNow administration across modules like ITSM, HRSD, and FSM. Coordinates platform transitions, automations, stakeholder alignment, and metrics reporting.Tools: ITSM, HRSD, ITOM, ITAM, CMDB, Workplace Service Delivery, Field Service, Flow Designer, EC ProKey Responsibilities:Lead ServiceNow KT, system...

  • AmpsTek - ServiceNow Platform Developer - ITSM/HRSD Modules

    2 weeks ago

    Delhi, Delhi, India Ampstek Full time

    Title : Servicenow Platform DeveloperLocation : 100% RemoteJob Type : FulltimeJob Description : We are seeking an experienced ServiceNow Platform Developer with strong expertise in ITSM, HRSD, Flow Designer, FSM, and EC Pro modules. The ideal candidate will be responsible for developing, configuring, and integrating ServiceNow solutions to support digital...