ServiceNow ITSM Developer

3 weeks ago

Delhi, Delhi, India SMARTWORK IT SERVICES Full time

Job title : ServiceNow ITSM Developer.

Experience : 6 to 10 years.

Employment type : Contract.

Duration : 6 months.

Location : Chennai, Bengaluru, Hyderabad, Pune, Mumbai, Delhi, Kolkata.

Job Summary :

We are seeking a highly skilled and experienced ServiceNow ITSM Developer to lead the design, development, and support of ServiceNow ITSM modules and integrations.

This role involves hands-on configuration, custom application development, service portal customization, and leading a development team in a fast-paced, SLA-driven environment.

Key Responsibilities :

Design, configure, and develop ITSM modules including :

- Incident, Problem, Change, CMDB, SLM/SLA, Request, Knowledge, Service Catalog.

- Now Mobile, Mobile Agent, Virtual Agent, Performance Analytics, Surveys & Assessments.

- Predictive Intelligence and custom applications.

- Build and customize ServiceNow Service Portals and user experiences.

- Lead the ITSM Pro instance configuration and development, handling both major releases and routine enhancements.

- Manage integration of third-party tools via REST/SOAP web services and IntegrationHub.

- Provide solution leadership and team management, ensuring timely and SLA-compliant delivery of incidents, requests, and sprint deliverables.

- Plan and execute automation and innovation initiatives in ITSM modules.

- Conduct system architecture assessments, define specifications, and evaluate hardware/software compatibility.

- Drive zero SLA failure by managing and prioritizing incidents, change requests, and bug fixes effectively.

- Perform sprint planning, daily stand-ups, client demos, and requirement-gathering workshops.

- Ensure high-quality delivery through effective code reviews, documentation, and stakeholder communication.

Required Skills :

- Minimum 6+ years of ServiceNow ITSM experience.

Proven experience in :

- ITIL-based Service Management, Agile/DevOps environments.

- JavaScript, HTML/CSS, Ajax, and ServiceNow scripting (Business Rules, Client Scripts, UI Policies, etc.

- Custom application development on ServiceNow.

- REST/SOAP-based integrations and ServiceNow APIs.

- CMDB design and management.

- Service Portal customization.

- Strong problem-solving and decision-making skills with the ability to lead complex development projects.

- Experience working with globally distributed teams and managing virtual delivery across disciplines.

- Excellent communication, stakeholder management, and documentation skills.

Preferred Certifications :

- ServiceNow Certified System Administrator (CSA).

- ServiceNow Certified Application Developer (CAD).

- ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM).

- ITIL v3/v4 Foundation Certification.

(ref:hirist.tech)

  • ServiceNow ITSM Reporting Analyst

    2 weeks ago

    Delhi, Delhi, India Talpro Full time

    Job Description : We are seeking an experienced ITSM Reporting and Dashboard Analyst to join our team in a night shift role.As an ITSM Reporting and Dashboard Analyst, you will play a crucial role in developing and delivering impactful reports and dashboards using the ServiceNow platform.Your expertise in data analysis, reporting capabilities, and...

  • AmpsTek - ServiceNow Platform Developer - ITSM/HRSD Modules

    3 weeks ago

    Delhi, Delhi, India Ampstek Full time

    Title : Servicenow Platform DeveloperLocation : 100% RemoteJob Type : FulltimeJob Description : We are seeking an experienced ServiceNow Platform Developer with strong expertise in ITSM, HRSD, Flow Designer, FSM, and EC Pro modules. The ideal candidate will be responsible for developing, configuring, and integrating ServiceNow solutions to support digital...

  • ServiceNow Developer

    2 days ago

    Delhi, Delhi, India Tech Next Full time ₹ 9,60,000 per year

    ServiceNow Developer (Immediate joiners)Experience : 5+ YearsEmployment: ContractDuration: 6 monthsLocation: OnsiteShift Timings: 8 am to 5:30 pmAbout the RoleWe are hiring a ServiceNow Integration Specialist with strong expertise in ServiceNow integrations and functional exposure across ITSM, CSM, HRSD, or FSO. The role involves designing, developing, and...

  • ServiceNow Developer

    2 weeks ago

    Delhi, Delhi, India XANDER CONSULTING AND ADVISORY PRIVATE LIMITED Full time

    Job Description : ServiceNow Developer CSM ModulePosition : ServiceNow Developer CSMExperience : 5 to 7 yearsEmployment Type : [Full-Time / Contract / etc.]About the Role : We are looking for an experienced ServiceNow Developer with hands-on expertise in the Customer Service Management (CSM) module. The ideal candidate should have a strong understanding...

  • ServiceNow Developer

    4 weeks ago

    Delhi, Delhi, India Impronics Technologies Full time

    Job DescriptionRequired Skills and Qualifications:- Bachelor s degree in Information Technology, Computer Science, or related field.- 3+ years of hands-on experience with ServiceNow development, implementation, and administration.- Strong knowledge of Telecom Service Operations Management (TSOM) and relevant telecom industry experience.- Experience with...

  • Bangmetric - ServiceNow Developer

    3 weeks ago

    Delhi, Delhi, India BANGMETRIC SERVICES PRIVATE LIMITED Full time

    Job Description :Technical Leadership & Mentorship :- Lead a team of ServiceNow developers, providing technical direction, code reviews, and mentorship to ensure high-quality, performant, and scalable solutions.- Foster a collaborative and innovative team environment, promoting knowledge sharing and continuous improvement.ServiceNow Platform Development :-...

  • ServiceNow Developer

    3 hours ago

    Delhi, Delhi, India VAK Consulting LLC Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    ServiceNow Implementation Specialists with 5 years of experience in ITOM, Event Mgmt, and CMDB, HAM,ITSM,SAM or APMCSA is required. ITOM and/or CMDB certification is a plus.CSA is required. HAM and/or CMDB certification is a plus.CSA is required. SAM and/or APM certification is a plus.ServiceNow Certified Implementation Specialist certification before...

  • ServiceNow Developer

    2 weeks ago

    Delhi, Delhi, India TESTQ Technologies Limited Full time

    About the Role :We are looking for skilled ServiceNow Developers who are passionate about building impactful solutions in Customer Service Management (CSM) and Field Service Management (FSM) modules. You will be responsible for designing, customizing, and deploying Service Portals, Catalogs, and automation workflows while integrating with enterprise...

  • ServiceNow Developer

    3 weeks ago

    Delhi, Delhi, India Varite Full time

    Job Description :We are looking for an experienced ITSM Specialist to manage IT Service Management (ITSM) processes, service catalogs, and UI policies. The ideal candidate will have over 6 years of experience, with a minimum of 5 years of hands-on experience in relevant ITSM processes, service catalog management, and UI policy configuration. The role...

  • Expert ServiceNow Web Developer

    2 weeks ago

    Delhi, Delhi, India beBeeSoftware Full time ₹ 9,00,000 - ₹ 12,00,000

    ServiceNow Developer PositionWe are seeking a skilled ServiceNow developer to fill a key role in our global team. The ideal candidate will possess experience with ServiceNow and proficiency in web-based development languages.Key Responsibilities:Support and implementation of ServiceNow (minimum 3 years)Experience with the Service portal is advantageousITIL...